Job Description

About Us

Conexia is one of the most trusted and experienced providers of payroll and HR services in the UK and Ireland. our expert teams bring decades of proven experience in HR outsourcing, supporting organisations across every stage of the employee lifecycle.

With a reputation built on trust, reliability, and deep industry knowledge; from streamlining complex administrational tasks to enhancing employee engagement and delivering seamless payroll services, we empower organisations to unlock the full potential of their workforce. As well as being highly qualified experts, at Conexia our colleagues are passionate about delivering exceptional service and driving long-term value for our clients.

We continue to invest in our colleagues and work with our clients to evolve, innovate, and shape the future of HR and payroll with confidence and stability.

At Conexia, we don't just meet expectations -- we exceed them. Together with our clients, we're creating smarter, more agile workforces and delivering positive change across the HR landscape.

Overall Purpose of the Role

You will be responsible for the delivery of a range of recruitment competitions for a large public sector client and other public bodies against service level targets and customer service standards.

Key Responsibilities

Call handling and provision of inbound telephony service Provide response to applicant queries via email and telephone in accordance with relevant policies and procedures; Professionally liaise and communicate with client and customers by telephone and email; Provide full administrative support for client (at multiple sites across Northern Ireland) in the provision of interviews and assessment centres for candidates; Enter, update and maintain information on the recruitment database; and issue relevant correspondence to candidates at each stage of the recruitment process; Support the candidate on-boarding process through the processing of ID, qualification and security checks and the preparation and issuing of job offers; Support the administration of recruitment campaigns through the preparation and management of relevant documentation at each stage; Provide input and feedback to management relating to all resourcing matters; Ensure administrative work is carried out in a timely and effective way to meet SLA's; Be proactive in identifying areas for improvement to processes and services; Support line manager in their role as point of contact with client and customer.
Other tasks may be assigned to the role over time based on business need within reason and following consultation with the post holder.

Personnel Specification

Competencies

Customer Focus/ Service Delivery Effective Teamwork Effective Communication Planning and Organising Managing Performance

Skills and Experience

Our ideal candidate will have:

Excellent customer service experience Knowledge of Microsoft Word, Excel and Outlook Accurate data entry skills Excellent organisational and time management skills with the ability to prioritise

Some benefits of working for us:

Hybrid/Remote options considered

Competitive Salary

Company matched pension scheme

Life assurance

23 days holiday rising to 25 after 2 years and 27 after 5 years

Opportunity to purchase additional leave

15 weeks fully paid maternity, adoption, and shared parental leave

2 weeks paid paternity leave

Company sick pay scheme

Opportunity to take a paid day out of the office, volunteering for a charity close to your heart

Service awards

Recognition awards

Health insurance

External training and professional academic financial support opportunities

On-site subsidised canteen

Locked bicycle shelter

On-site showers

Access to 24-hour Employee Assistance program

Voluntary benefits (available through salary sacrifice):

o Discounts on retail and socialising e.g. discounted gift cards/cashback

o Health and wellbeing e.g. dental insurance/health screening

o Travel and technology e.g. Travel discounts at home/abroad

Security Requirement

This role will require you to undertake security vetting to CTC level, and as such all candidates must have been resident in the United Kingdom or Republic of Ireland for a minimum period of 3 years at point of application.

Conexia is an Equal Opportunities Employer

At Conexia, trust is at the heart of everything we do. We are proud to be an Equal Opportunities Employer, welcoming applications from all individuals regardless of age, disability, gender, race, religion, sexual orientation, or socio-economic background. We are committed to creating an inclusive environment where everyone can bring their authentic self to work and thrive. If you require us to consider any supportive measures during the recruitment process, please contact us at Careers@conexiahr.com.

For more information, to raise any concerns or should you require any reasonable adjustments throughout the recruitment process during the application process, please contact careers@conexiahr.com.

Job Types: Full-time, Permanent

Pay: Up to 24,570.00 per year

Benefits:

Additional leave Canteen Casual dress Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Paid volunteer time Sick pay
Work Location: In person