Job Description

Re-Gen UK are a growing provider of construction and refurbishment services, and are seeking a highly organised and detail-oriented Responsive Repairs Administrator to join our team. In this role, you will be responsible for managing the day-to-day administration of our responsive repairs service, ensuring efficient coordination between customers, contractors, and our internal team. The ideal candidate will have excellent communication skills, a strong ability to manage multiple tasks, and a keen eye for detail, ensuring repairs are completed in a timely and efficient manner.

Previous Experience: Our ideal candidate would have experience within social housing and know how to arrange jobs from start to finish.

Duties & Responsibilities:

Coordinate and manage the booking of repair works for residential, commercial, and industrial clients Liaise with customers to schedule appointments and ensure work is completed to their satisfaction Maintain accurate records of repair requests, appointments, and completed work Communicate with subcontractors and in-house teams to ensure smooth workflow Monitor the progress of ongoing repairs and ensure deadlines are met Handle customer queries and complaints professionally, providing timely updates on the status of repairs Assist with invoicing and tracking of repair-related costs Ensure compliance with health and safety regulations and company policies

Qualifications:

Proven experience in an administrative role, preferably within the construction or property management sector Strong organisational and multitasking skills Excellent communication and interpersonal skills Proficient in using office software (Microsoft Office, spreadsheets, etc.) Ability to manage customer expectations and provide excellent service Knowledge of responsive repairs or facilities management is an advantage A proactive approach to problem-solving and troubleshooting Experience with scheduling software or databases is beneficial

What We Offer:

Competitive salary and benefits Full-time, permanent position with career development opportunities A supportive and collaborative team environment Opportunities to work with a leading company in the construction and refurbishment sector Ongoing training and development to enhance your skills
At Re-Gen UK, we believe in creating an environment that fosters growth and career progression. As part of our team, you will have the opportunity to make a real impact, working in a dynamic and supportive environment.

For more information, visit our website at www.re-genuk.com

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (required) Administrative: 1 year (required)
Work Location: In person