We are seeking an experienced and dynamic Restaurant Supervisor to oversee daily operations in a fast-paced dining environment. The ideal candidate will possess strong leadership skills, extensive knowledge of food service management, and a passion for delivering exceptional customer experiences. This role involves supervising staff, managing food safety standards, and ensuring efficient restaurant operations across casual dining, fine dining, or catering settings. A background in hospitality management, culinary arts, or restaurant experience is essential to succeed in this position.
Duties
Supervise and coordinate daily restaurant activities, including food preparation, service, and cleanliness
Oversee staff training, development, and performance evaluations to maintain high standards of customer service and food quality
Manage shift schedules, ensuring adequate staffing levels for smooth operations
Handle cash transactions and POS systems such as Aloha POS and Micros POS with accuracy
Monitor inventory control and assist with food ordering and stock management to minimize waste and control costs
Ensure compliance with food safety regulations and maintain cleanliness standards in kitchen and dining areas
Assist in food production, kitchen management, and food handling procedures to uphold quality standards
Lead efforts in customer service excellence, resolving guest concerns promptly and professionally
Coordinate with culinary teams for menu updates, special events, catering, banquets, or bar services as needed
Support budgeting activities and contribute to overall restaurant management strategies
Requirements
Proven experience in restaurant management or supervisory roles within quick service & fast food restaurants, casual dining, or fine dining establishments
Strong knowledge of food preparation, cooking techniques, and food safety protocols
Familiarity with POS systems such as Aloha POS and Micros POS; cash handling experience required
Demonstrated leadership skills in team management, staff training, interviewing, and development
Experience with inventory control, budgeting, and food industry operations
Excellent customer service skills with the ability to handle guest concerns effectively
Ability to manage shift schedules efficiently while maintaining high standards of hospitality and food quality
Culinary experience or hospitality management background preferred; barista or coffee experience is a plus
Must possess strong organizational skills with the ability to supervise multiple facets of restaurant operations simultaneously
Previous supervising experience in a hospitality environment is highly desirable
A personal licence will be an advantage
This role offers an exciting opportunity for a motivated leader passionate about the food industry to make a significant impact on restaurant success while fostering a positive team environment.