We currently have an excellent opportunity for a Front of House Supervisor to join our team.
Reporting to the Chef / Manager, you will manage the front of house operation including the employees and service standards.
Responsibility
printing menus and weekly stock takes
Managing the hospitality booking service including organising and delivery to the required standards
Ensuring that excellent levels of service are being delivered to the customers during service
Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe
Identifying and maximise up selling opportunities for profitable sales growth
Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary
Comply with all Company policies and procedures
The Ideal Candidate
The successful candidate for this role will have:
Previous experience in a similar role
Good financial awareness
Possess good customer service skills
Good organisational skills and a proactive team player
Good communication skills - written and verbal
The ability to demonstrate great team work
MAIN RESPONSIBILITIES
Ensure dining rooms are tidy, clean and correctly prepared for each meal time.
Liase with kitchen staff to understand menu on offer.
Supervise junior dining room staff.
In conjunction with Deputy Food & Beverage Manager (Dining Rooms & Functions), prepare rosters for junior dining room staff to ensure adequate cover at all meals.
Assist junior dining room staff in service of meals.
Assist, as directed, in training of junior dining room staff.
Identify training requirements for dining room staff to F&B Manager.
Inform F&B Manager of any failings or complaints in meal service or any other defects or deficiencies as they occur.
Make proposals for improvement to dining room service to F&B Manager.
Act as a Functions Supervisor as required.
Order, in a timely manner, any disposables or food items required in dining room to deliver a quality service.
Maintain high standard of cleanliness and hygiene in area(s) of responsibility.
Ensure all staff are properly dressed at all times as per Company Policy.
Maintain staff discipline and conduct in strict accordance with Company policies and procedures.
Clearance of dirty glasses/crockery/cutlery from public rooms.
Completion of any reasonable task as detailed by the Deputy Food & Beverage (Dining Rooms & Bars) Manager