Job Description

The Great Christmas Feast

:

Restaurant Team Supervisor TGCF 2025

Department:

Guest Experience Team

Reports to:

General Manager

Job Summary:

At The Lost Estate, dining meets storytelling. We're an immersive restaurant experience where guests are transported to new worlds through food, performance, and atmosphere. Each visit is a theatrical journey--one that relies on seamless coordination between hospitality, culinary artistry, and live entertainment. The

Supervisor

plays a crucial role in ensuring the smooth operation of the restaurant during assigned shifts. This includes managing front-of-house teams, overseeing guest experience, coordinating with performers and back-of-house staff, and resolving issues in real time. The ideal candidate thrives in a high-energy, dynamic environment and brings a blend of hospitality, leadership and theatrical awareness.

Working Hours:

Fixed Term Contract (Fixed Hours)

commence on the 29th of October 2025.

Key Responsibilities:

Operational Leadership

Oversee daily service operations, ensuring alignment with immersive experience timelines and performance cues. Supervise FOH staff including hosts, servers, and floor runners. Coordinate closely with kitchen and entertainment teams to maintain show flow and guest satisfaction.

Guest Experience:

o Greet guests and resolve service issues with professionalism and warmth.

o Ensure each guest receives a seamless, magical experience--from arrival to departure.

o Monitor and uphold ambiance, show immersion, and staff presentation standards.

Team Supervision:

o Brief and debrief staff before and after each shift.

o Provide on-the-spot coaching and performance feedback.

o Ensure team adherence to health, food safety, and cleanliness standards.

Coordination & Communication:

o Act as the point of contact between service, kitchen, and performance teams during shifts.

o Troubleshoot technical or operational disruptions without affecting the guest experience.

Escalate complex issues to senior management as needed.

Administrative Tasks:

o Complete shift reports, incident logs, and handovers accurately.

o Manage bookings, VIPs, and special requests during service.

Support with stock control, staffing levels and floor planning when required.

Requirements:

Proven experience in a hospitality or live event setting (restaurant, theatre, event space, or immersive venue). Strong leadership and team management skills. Excellent communication, conflict resolution, and multitasking abilities. Adaptable and calm under pressure in a fast-paced, often unpredictable environment. An enthusiastic approach to facilitating an "in-world" service to elevate the once in a lifetime experience Comfortable with a physically fast paced and high-pressure environment, whilst maintaining outstanding customer service, we serve up to 250 guests every show. Investment in the company's journey, values and passion to grow an inspiring work culture with the belief that outstanding Arts and Hospitality experiences can change lives at its core - and deliver this in the day-to-day operation. IT literacy and experience using Google Sheets or a similar spreadsheet application. Experience in management of a team of waiters with excellent verbal, interpersonal and written communication skills. Strong organisational, time management and prioritisation abilities working effectively under pressure and flexibility to adapt quickly to demand. FSA Allergen Training. Availability on weekends, evenings, late finishes and access to our West Kensington venue.

Preferred:

Experience working in themed or immersive venues. Background in performance, theatre tech, or event management is a plus. First aid and/or Mental health first aid training Health & safety certification. Food safety certification Allergen awareness training.
Job Types: Full-time, Fixed term contract
Contract length: 11 weeks

Pay: 12.21-20.00 per hour

Benefits:

Employee discount
Work Location: In person