Job Description

Location:

Kiln, Ouseburn, Newcastle upon Tyne

Pay:

12.60 per hour plus tips

Hours:

25 to 40 hours per week (most shifts likely to average around 30 hours)

Job Type:

Permanent

About Kiln

Kiln is a vibrant all-day cafe, bar, and working pottery studio in the heart of Ouseburn, Newcastle. We're known for specialty coffee, craft cocktails, Middle Eastern-inspired food, and warm, casual service. Now in our eighth year, we've built a loyal following by focusing on quality, creativity, and a genuinely welcoming vibe for both customers and staff.

The Role

We're hiring an experienced

Restaurant Supervisors

to strengthen our front of house leadership team and provide reliable cover across key service areas.

This is a demanding, hands-on role for someone who can

hit the ground running

. You'll be expected to lead shifts confidently, maintain high standards, and support the team through busy services without needing full training from scratch.

You'll report into the

Restaurant Manager and Cafe Manager

, and work closely with the wider management team to keep services smooth and consistent.

After a period of formal onboarding and sign-off, you may be considered a

key holder

and expected to

close the venue on quieter nights

, ensuring the building is secured and close-down standards are met.

What You'll Do

Run shifts from the floor:

Lead service, set the pace, and make clear decisions in real time.

Keep standards high:

Be the person who notices the details and corrects them early.

Support, direct, and coach the team:

Keep communication sharp and service calm, even under pressure.

Own the guest experience:

Handle feedback confidently and turn issues around quickly.

Manage flow and timing:

Pacing, sections, bookings and walk-ins, and coordinating with the kitchen/bar.

Operate across the venue:

Floor first, with the ability to support bar and cafe when needed.

Close-down responsibility:

Once trained and signed off, close the venue on quieter nights as a key holder, following security, cashing up, and end-of-day procedures.
Requirements (Non-Negotiable)

Proven supervisory experience

in a hospitality setting. Background in

high-standard, quality-led restaurants

with strong service expectations. Confident leading a team on shift, solving problems quickly, and staying composed in busy periods. High personal standards: organised, clean, consistent, and guest-focused. Reliable and professional: we need someone who can step in and take responsibility from day one.
What You'll Get

12.60 per hour plus tips

Staff discounts on food, drink, and handmade ceramics A supportive, independent team with a strong reputation in Newcastle A role with real trust and responsibility for the right candidate Company socials and team outings
Job Types: Full-time, Permanent

Pay: 12.60 per hour

Benefits:

Company events Discounted or free food Employee discount
Experience:

Supervisory: 2 years (preferred)
Work Location: In person