Job Description

THE COMPANY

Dobson & Parnell is a bustling, smart, reliable, grown-up casual fine-dine restaurant on Newcastle's vibrant quayside. Specialising in perfectly-executed, refined British and European cuisine, utilising preserving techniques and using ethically-sourced local, sustainable and seasonal produce.

BENEFITS

Flexible working hours- we want you to have a work-life balance too Staff discount at all the restaurants in our group Meals on duty Company Pension Scheme & Wellbeing support 28 days holiday entitlement including bank holidays The opportunity to work for a well-respected restaurant group where people development is at the heart of our culture An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
THE JOB

We are looking for an enthusiastic and customer focused individual to join our restaurant team as a supervisor. You will be assisting the Restaurant Manager in ensuring all guests receive a high level of service and a memorable dining experience. The successful candidate will have a passion for the hospitality industry, a friendly personality and great attention to detail. The role requires excellent organisational skills and the ability to work well under pressure. A minimum of one year's supervisory experience in a restaurant is essential.

This role offers a clear opportunity for career progression, with structured support and development for the right candidate to work towards an Assistant Manager position. You will gain hands-on management experience, leadership training and exposure to all aspects of restaurant operations.

KEY RESPONSIBILITIES

Supervise the delivery of food and beverages to guests as needed Managing expectations of our guests and ensuring excellent levels of service Assist in the management of the daily operation of the restaurant Deal with all customer enquiries and complaints in a knowledgeable and professional manner You are responsible for driving and maximising every sale and actively looking for opportunities to upsell our products Cashing Up and Weekly beverage stocktake procedures
EXPERIENCE REQUIRED

We are ideally looking for candidates who have the following attributes: A minimum of 2 years restaurant supervision experience Excellent food and wine knowledge Excellent knowledge of beverages Experience in staff training Strong leadership skills with the ability to motivate and get the most out of a team Passionate about delivering exceptional customer experience Well organised with good attention to detail Smartly presented with a friendly yet professional personality Resilient and able to work under pressure Committed to driving sales and minimising costs
WHY COME WORK FOR US

The Hooked-on Group is the parent company of Blackfriars Restaurant and Dobson & Parnell in Newcastle and Hinnies Restaurant in Whitley Bay.

Staff are the core of our business and our most valued asset. We look for people with a positive attitude, friendly personality and a genuine passion for delivering exceptional customer service. In return, we offer plenty of training, lots of opportunities to show initiative and a friendly team-work atmosphere. We invest in our staff and help them learn the skills necessary to progress within our teams. Your career matters to us; we're extremely proud of our progression stories

Job Types: Full-time, Permanent

Pay: 32,500.00-34,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme
Work Location: In person