Job Description

Kimberley now has an exciting opportunity for a Retail/Handover Assistant in our onsite store at Nottingham.

Are you able to use initiative able work to deadlines and most importantly excels at customer service? If so Kimberley needs you!

Previous retail/industry experience is important but training will also be provided. The Individual must be organised, pleasant and able to work well as part of a team.

Main Duties Retail:

Provide a positive customer experience of the highest quality reflecting the business values at all times

Respond Promptly and professionally to all enquiries in person and on the phone o Conduct over the counter and remote sales of parts and accessories

Complete Awning sales and upselling caravan accessories to customers

Assist with workshop parts and accessories supplies

Prepare invoices and take payments where relevant

Monitor the progress of parts and accessories orders, keeping customers fully informed in order to maximise customer satisfaction

Assist in maintaining and changing accessories and parts displays as directed by the shop manager

Main Duties Handover:

Contact customer prior to despatch agreeing timescales and setting expectations

Demonstrate vehicle features before the customer leaves our business premises

Ensure vehicles are ready for despatch at the date/time agreed with the customers

Ensure the vehicle is fully prepared for dispatch in line with instructions from Sales Admin, making sure all paperwork is completed within agreed timescales

Checking all the paperwork with the customer from vehicle specification to finance documents to ensure they are inline with company standards

Provide a thorough detailed handover to customers to ensure their complete satisfaction

Introduce customers to the shop team to assist with accessory opportunities identified

Introduce customers to the service team to book the next service and encourage customer loyalty.

Deliver the Kimberley customer experience at all times

To be successful in this role you will have:

The ability to develop and maintain strong relationships with colleagues and customers in order to maximise sales, customer satisfaction and loyalty

Enthusiasm and dedication to always meet daily requirements and exceptional levels of customer service

Commitment, with a positive attitude and work effectively as part of a team

The ability to work in a timely fashion, sometimes under pressured circumstances or tight time frames.

Self-motivation

The willingness to actively participate in any training, coaching or meetings attended to improve key skills

Be passionate about the lifestyle and products

And what about us?

KIMBERLEY have over the last 40 years grown to be one of the largest family owned dealerships in the UK successfully growing our business across the midlands and At Kimberley, we're not just selling motorhomes and caravans - we're selling dreams, freedom, and the open road.

As the premier destination for leisure enthusiasts, our dealership is more than just a place to buy vehicles; it's a community where passion meets possibility.

We primarily market ourselves through social media and other digital channels and through events held internally and externally.

Join our team at Kimberley and be surrounded by great people with a passion for delivering for our customers and a passion for our products.

You'll be able to sample the great outdoors for yourself with our Employee Free Vehicle Loan Scheme and other benefits including staff store discount, cafe subsidy at our Darlington Branch, employee referral bonus scheme, employee of the month scheme, long service award scheme and much more.

At Kimberley every day feels like an adventure and every customer interaction is a new destination waiting to be explored!

Why Kimberley is the ultimate place to work:

Passion for Adventure

: Our team shares a deep love for exploration and a genuine excitement for the motorhome lifestyle. From road trips to camping adventures, we live and breathe the spirit of adventure every day.

Innovative Culture

: We're not afraid to blaze new trails and push the boundaries of what's possible. With a culture of innovation and creativity, there's always room to grow and develop new skills.

Customer-Centric Approach

: At Kimberley, our customers are at the heart of everything we do. We go above and beyond to provide personalized service and create unforgettable experiences for each and every visitor.

Team Spirit

: We're more than just colleagues - we're a tight-knit team of like-minded individuals who support and inspire each other. Whether we're brainstorming ideas or hitting the road for a team-building adventure, we're in it together.

Opportunities for Growth

: With a commitment to employee development, Kimberley offers opportunities for personal growth.

Fun and Excitement

: From test-driving the latest models to organizing customer events and rallies, there's never a dull moment at Kimberley. We believe in having fun while we work and creating memorable experiences for both our team members and our customers.

If you're passionate about adventure apply today.

You will be required to work across a rota each month. Store spring/ summer opening hours are 9.00am-5.00pm (Mon-Fri), 9am-5.00pm (Sat) and 10am-4pm (Sun). Department opening hours can be seasonal with slightly shorter days in winter. This will be discussed at interview stage.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Additional pay:

Commission pay
Benefits:

Company pension Employee discount Store discount
Schedule:

Monday to Friday Weekend availability
Work authorisation:

United Kingdom (preferred)
Work Location: In person