Job Description

About Korea Foods Company

Korea Foods Company is a family-owned importer, distributor, and retailer of Korean and other Asian food. We are the largest importer of Korean food in Europe, distribute to 1200 wholesale customers, including the major multiples, and operate 19 retail shops in the UK.

We pride ourselves on working hard, quickly, and we are currently undertaking new expansion plans that will drive the company's capabilities further.

Reports To: Retail Manager

Contract: Perm, full time

Working Hours: 08:30 - 18:00 Monday to Friday

Your role will include but not be limited to:

Duties & Key Responsibilities

Engage with Retail team members in weekly calls & through direct store visits to understand and keep abreast of current situations within Field

Handle customer calls and compose emails in a professional manner, deliver high level of customer service by fostering positive business relationships

Produce reporting on store performance and department operations

Liaise with Head office departments to ensure store needs are fed back to the appropriate stakeholders and followed up effectively

Coordinate communications to the branches and retail team member including setting up and recapping meetings

Provide clear direction and executing expectations for advertising, events and promotions for relevant Head Office Departments and Retail Management

Produce category reports to support Retail Team and VM direction

Responsible for managing store visual and campaigns to increase awareness and drive traffic, support the needs of new and existing stores

Coordinate any translation needs across training documentation, including policies, procedures & necessary training tools

Contribute to a positive brand image through effective communication, teamwork and partnership with retail management team, both internally and externally

Liaise with the Purchasing department for information to create and edit 'Item Master Data', i.e. price, item barcode and description

Work with the IT Department to ensure the Retail's SAP records are correct and up to date;

Administer the Korea Foods membership scheme, including staff discount cards;

o Work on all aspects of the customer loyalty card (including, but not limited to; making forms, amending details, checking points for customers);

o Register and provide wholesale membership card for customers in the retail stores;

o Make and distribute the staff discount cards when requested by the HR Department;

Control & Maintain the Retail Scale system through Networking to each Shop.

o Work on all aspects of the New Menu & Edit & Amend of product in the Scales.

o Call Scale engineer if the machine is unfunctional work.

o Order and Maintain the scale label (Green & Red colour)

o Focus to Check to the ingredients in the scales with Technical Manager.

PERSON SPECIFICATION

o Korean speaking

o Head Office experience in Retail Operations and Communications required

o Strong attention to detail and the ability to identify issues before communications are shared with store teams

o Excellent Communication both in Chinese and English (Written and verbal)

o Able to communicate effectively and across company hierarchy

o Flexible and adaptable to frequent changes with quick reactions

o Proficient in MS Office (Word, Excel and PowerPoint) and Outlook

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Casual dress Company pension On-site parking Store discount
Schedule:

Monday to Friday
Education:

Bachelor's (required)
Experience:

Retail management: 2 years (preferred)
Work Location: In person