Job Description

Purpose of the Role

Promotion and delivery of bespoke FM services contracts for our retail and leisure clients, covering all aspects of FM service delivery and contractor management service lines including cleaning, security, M&E and H&S

Support the Retail Operations Director to drive operational performance delivery across all managed retail & leisure assets

Key Responsibilities

Operations Management

Work as part of the Retail & Leisure Operations Group to drive operational performance across all managed assets Ensure compliance on our mandates across all statutory requirements, codes of practice and health and safety requirements Remove or, at the very least, minimise the liability risk exposure of Savills and our clients Help improve Savills standard operating procures and policies and that these are followed across all sites Act as conduit between our site based staff and operational support teams Working proactively with others curate innovation that further improves our overall service delivery to all stakeholders Engage with site teams to ensure that they are aware of changes to legislation and / or best practice Support all our onsite staff including, at times, to help cover any senior roles through long term absence or vacancy

B

usiness Development

Lead and strategise the business development of the Demised services line across the Savills retail portfolio nationwide Identify and pursue new business opportunities to drive growth and revenue Build relationships with centre management teams, leading working groups, meetings and other initiatives in order to promote and support the roll out of Demised services to centres Build and maintain relationships with key clients, partners, and stakeholders Develop and implement strategic plans to expand presence and reach Conduct market research and analysis to identify trends, opportunities, and threats Collaborate with internal teams to develop innovative products or services that meet customer needs Analyse industry trends, competitive landscape, and market dynamics to inform strategic decision-making Develop and implement retail business plans that outline the teams goals, objectives, and strategies Monitor and analyse key performance indicators to track progress against business goals Identify areas for improvement and develop action plans to address challenges or capitalise on opportunities

Facilities Management

Manage a portfolio of Demised services contracts and handing over established contracts when resource is available within the centre management teams Manage full contractual processes including drafting new contracts and processing variations and renewals Process and arrange ad hoc works, liaising with clients and contractors to facilitate additional works. Ensure that Datastation Health & Safety system is up to date and complete at all times Ensure compliance with all legal and statutory requirements, including Health and Safety. NEBOSH or IOSH qualifications or commitment to the same is essential Prepare each client for risk assessments maintaining a minimum compliance rating of 85% Ensure that a full set of risk assessments is held at each client and on Datastation and action plans are implemented, diligently and competently at all times Ensure that quarterly checklists are completed and uploaded on to Datastation, within the appropriate time scales Inspect all client floors on frequency specified by the FMA Ensure high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within client contracts Visit each client on a quarterly basis or as often as the management contract dictates and report / resolve any issues In the event of emergency situations, to act as first point of contact for Savills Helpdesk, attend client floor as soon as is possible and report back to relevant personnel whilst co-coordinating third party stakeholders to reach a speedy resolution Evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification. Ensure that any shortcomings in service delivery, are dealt with swiftly and reported back to the Director, Demised Service Monitor client expenditure and ensure that invoices are approved in a timely manner via Proactis / Elogbooks Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness Provide absence coverage for other Demised Services Managers Production and co-ordination of information, in line with Savills and client requirements

Skills, Knowledge and Experience

Strong property operational experience Previous Facilities Manager experience Experience of developing good relationships with clients and other tenants Track record of business development / leading a service line Knowledge and/ or experience managing services to an agreed budget Excellent organisational and time management skills and able to meet tight deadlines Self-motivated and able to work on own initiative without ongoing direct supervision Excellent interpersonal and communication skills and able to effectively communicate with staff, the public and potential customer groups at all levels Working knowledge of current Health & Safety legislation Willingness to adopt a flexible approach to working patterns Operational experience at supervisory / managerial level within the commercial sector Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook IOSH / NEBOSH Budgetary Experience




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Please see our Benefits Booklet for more information.