Job Description

CVs AND EXPRESSIONS OF INTEREST WILL NOT BE ACCEPTED. PLEASE VISIT NO LIMITS WEBSITE FOR FULL JOB DESCRIPTION AND TO COMPLETE THE APPLICATION FOR THIS ROLE

No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.

Role terms

Salary:

Band F - 34,625.25 to 39,733.27 (pro-rata for part time). Actual salary - 29,946.16 to 34,363.91.

Hours:

32 hours per week which may include some evenings and weekends. Days to be negotiated.

Contract Type:

Fixed-Term 1 year Maternity Cover

Place of work:

No Limits' Head Office, 35 The Avenue, Southampton

Essential car user:

No

Closing Date:

9 am on Monday 1st September 2025

Interview Date

: Wednesday 10th September

About the role

As

Therapeutic Services Operations Manager,

you will manage the coordination, development and delivery of a range of Therapeutic Services projects, our digital therapy platform, triage, Southampton trainee and volunteer Counsellors. You will lead a team of staff and manage key indicators and targets for these services, working and reporting under specific commissioned requirements.

You must be able to:

Lead on the development and delivery of projects / services, in line with strategic objectives and priorities Evaluate the impact and difference made through projects / services, reporting progress and feeding into reports and bids Build strong working relationships with colleagues and external stakeholders, being able to confidently and effectively communicate at all levels Work independently and flexibly Adopt a proactive and constructive approach to resolving problems Be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults

Your key responsibilities will include:

Development, delivery and ongoing evaluation of projects / services, working in conjunction with the Head of Therapeutic Services, to make sure objectives and outcomes achieved Identify opportunities and support the further development of your ongoing projects / services internally, externally and regionally, and through the delivery of new projects, in conjunction with the Head of Services Recruitment, induction and management of staff, volunteers and student placements, in line with project / service needs Support your team to deliver projects / services to the highest possible standards for children and young people, and their wider networks such as families and professionals Oversee safeguarding concerns and serious incidents, making sure they are handled, recorded and monitored in line with No Limits guidance and procedures
We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.

We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.

As part of our team, you'll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth.

You'll have the essentials of:

Experience of supervising / managing, developing and motivating people, which can include volunteers or similar

Knowledge or Competency within the field of Counselling for children and young people

Ability to work with difficult / complex situations and manage risk Experience of developing managing and maintaining effective internal and external relationships Confidence and ability to use Microsoft apps, such as Word, Teams and Excel, and databases Ability to work proactively and collaboratively with others; reflecting creativity, adaptability and brining positivity and enthusiasm to your work Commitment to personal growth, and ongoing learning and development

About No Limits

No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.

At No Limits, it is important our staff and volunteers reflect, represent and have experience of the challenges faced by the children and young people we support. We are proud and appreciate our many staff and volunteers who use their own lived experience to support the children and young people they work with.

With this in mind, we are committed to equity, diversity and inclusion in all aspects of our work and organisational culture - and when recruiting, it's important to us that we continue diversifying our staff and volunteer teams, with children and young people at the centre of everything we do.

When we talk about talent, we value the transferrable skills and experiences you can bring to No Limits, which can be through work (in the same or a different sector), volunteering or personal experiences. To make sure we get the best talent on our team, we are open to and actively encourage applications from all backgrounds and sections of the community, including diverse ethnic backgrounds, LGBTQIA+, disabled and neurodiverse.

If invited to interview, please let us know if we can support you at interview with any reasonable adjustments, such as flexible working, access arrangements or a suitable place to pray.

Staff Benefits

We are committed to being a great place to work, where people achieve and feel valued.

In our People Survey, 98% of staff and 100% of volunteers said they were proud to tell people they work or volunteer for No Limits. We're proud to offer some great benefits, on top of being able to make a meaningful contribution to the lives of local children and young people:

36 days annual leave

(including public holidays).

Two additional wellbeing days

per year - Supporting you to take additional time off for your wellbeing or development.

Pension scheme

- Supporting your future by matching your additional pension contributions up to 2%.

Life assurance scheme

- Giving you peace of mind with 2x annual salary cover for pension members.

Hybrid and flexible working

- Giving the flexibility to work in the best way for your role.

Comprehensive induction and training offer

- Including our online learning management system with hundreds of opportunities to support your development.

Employee Assistance Programme

- Providing you with counselling, financial, personal support and health and wellbeing services.

Interested in the role? We'd love to hear from you!

To apply, please visit the No Limits Website for the job description and application form which should be uploaded via the website portal before the closing date.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 34,625.25-39,733.27 per year

Benefits:

Casual dress Company pension Cycle to work scheme Health & wellbeing programme Sick pay
Schedule:

Day shift Flexitime Monday to Friday Night shift
Work Location: In person

Application deadline: 01/09/2025