Job Description

Elior Hospitals - Nourishing Those Who Care

In Guys Hospital within our Hospitals division, we make sureteams, patients, and visitors have access to wholesome, comforting food when they need it most. Because good nutrition isn't just fuel - it's part of the recovery journey, and we're proud to play a role in that.



What you'll be doing...

As a Retail Manager, you will take full ownership of the day-to-day management of the store, ensuring an outstanding customer experience, driving sales, and leading your team to meet performance targets. You will be responsible for delivering operational excellence and maintaining high visual and merchandising standards.

Manage the daily operations of the retail store to ensure smooth and efficient running Lead, motivate, and develop the store team to deliver exceptional customer service Drive sales and profit by identifying opportunities to maximise performance Maintain high standards of visual merchandising, stock presentation, and store layout Monitor inventory levels, manage stock control, and liaise with suppliers as needed Handle customer queries, complaints, and feedback with professionalism and care Ensure compliance with company policies, health & safety, and retail legislation Analyse store performance data and report on KPIs, sales targets, and improvements

Working pattern:

5 days out of 7 / 37.5 hours per week

What can you bring?

Proven experience in a retail management or supervisory role Strong leadership and team management skills Excellent customer service and interpersonal abilities Commercial awareness and a drive to achieve sales targets Organisational and problem-solving skills with attention to detail Ability to work in a fast-paced, customer-focused environment Basic IT skills and familiarity with retail systems or EPOS A passion for retail and a commitment to delivering an outstanding in-store experience

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:

Free, tasty meals - Enjoy tasty, nutritious food on us while you work! Flexible working - including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments - whether family, personal or unexpected. Give back time - paid volunteering days for the causes you care about. Room to grow - career development and learning opportunities for all stages of your career. Wellbeing first - mental health support and wellbeing perks. Financial security - pension schemes and life assurance. Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You'll Love Working Here

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help!

Ready to join us? Hit 'Apply Now' and let's chat!