Job Description

Job Overview

Are you an experienced Retail Manager looking for a new challenge, with a growing organisation that has ambitious plans for the future?

HospiceCare North Northumberland is a charity that provides end of life care at home and bereavement and dementia support across North Northumberland.

To fund this work we currently operate 4 retail units in Berwick, Wooler and Amble, alongside a fledgling e-commerce facility. We are looking for a Store Manager to work in our Wooler Store alongside our current Store Manager and Volunteers, under the direction of our Retail Operations Manager.

We aim to increase income into the Hospice, enabling us to fulfil our ambitious plans, to provide more care to more people across our community.

We can offer a competitive salary and other benefits:

- Health plan

- Contributory pension scheme

- Flexible working

- Generous annual leave

We are looking for someone with retail management experience and a commitment to learn and grow with our service.

If you'd like to speak to someone about this opportunity please contact our Retail Operations Manager, Mark Peters on 01665 606515

Purpose of the role

To ensure the effective running of the retail shop.

To ensure the smooth day to day running of the store. Maximising sales. Maximising effective stock management. Line management of Assistant Retail Managers and other staff where applicable Managing and training shop volunteers. Administration Tasks. Ensuring HospiceCare policies and procedures are adhered to at all times.

Main Responsibilities:

Working alongside the Retail Operations Manager, implement systems and procedures for the effective and efficient running of the store. Opening/closing the store in accordance with rotas. Ensure the highest level of customer experience. Ensure the shop premises are well presented, safe and welcoming at all times. Analyse data and activities to ensure continual improvements to practices.

Maximising Sales

Work with the Retail Operations Manager to achieve agreed sales targets. Implement pricing policy agreed with the Retail Operations Manager Help to plan and deliver events and promotional activities (sometimes outside normal working hours).

Maintaining Effective Stock Management

Implement procedures for efficient receipt of donations, sorting, storage and preparation of stock. Apply suitable display, merchandising and window dressing standards. Initiate themed / seasonal promotions to optimise stock turnover.

Volunteer Management & Training

Lead recruitment, induction and ongoing training and supervision of all volunteers. Ensure effective communications with all staff and volunteers. Work with the Retail Operations Manager to ensure volunteers' efforts are appropriately recognised and appreciated.

Administration

Ensure daily banking / cash reconciliation procedures are correctly followed. Assist with purchasing supplies and services, with delegated responsibilities agreed with Retail Operations Manager.

Policies and Procedures

Ensure all HospiceCare policies and procedures are adhered to at all times, particularly with regard to Health and Safety. Ensure all staff and volunteers comply with Trading Standards Legislation and other legal requirements. Update and implement appropriate policies and procedures e.g. for housekeeping, stock processing etc. Liaise with outside services in respect of PAT testing, fire safety equipment etc.

Other

Be a prominent public face of HospiceCare, promoting and raising awareness of the charity's services and activities in the local community. Carry out any other duties, appropriate to responsibilities within this role, as directed by the Retail Operations Manager.

This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.

For more information on the services provided by Hospice Care, please visit our website: www.hospicecare-nn.org.uk

For an informal discussion about this post please contact Mark Peters, Retail Operations Manager, on T. 01665 606515 or Email: mpeters@hospicecare-nn.org.uk

Please send applications to recruitment@hospicecare-nn.org.uk

Applications close - 16/8/25

Interviews will be held 26/08/25

Privacy Statement

By applying for this role, you consent to the processing of your personal data by HospiceCare for recruitment purposes. Your data will be handled in accordance with our privacy policy and applicable data protection laws, including the UK GDPR. We will store your information securely and only for as long as necessary.

Job Types: Part-time, Permanent

Job Type: Part-time

Pay: 12.21 per hour

Work Location: In person

Application deadline: 16/08/2025
Reference ID: Retail Manager - Wooler Store