Job Description

Retail Sales/Box Office Assistant - Levy Merchandising

Salary:

13.85 p.h., plus benefits

Hours per week:

2 x 21 hour and 2 x 12 hour contracts available

Working pattern:

varied shifts including weekdays, late evenings (until midnight) and weekends, to be discussed at interview

Location:

Elvis Evolution - The Immersive Experience Merchandise Store - Immerse LDN, ExCel Waterfront, London

Target Start Date:

w/c 23 June 2025


We're looking for part-time Retail Sales/Box Office Assistants to join our team, to be the face of our business, delivering exceptional customer service to guests visiting the Elvis Evolution Merchandise Store/Box Office.


In this role, you'll be responsible for creating a welcoming environment for customers visiting both the Elvis Evolution Merchandise Store and Box Office, assisting with their enquiries and advising on our product range. You'll also process sales, replenish stock and check in any deliveries which arrive in store. We'll look to you to maintain the highest of retail standards and to keep the store looking tidy and ensure that all products are well presented. You'll also process tickets sales and check-in guests as they enter the experience.


This is a fantastic role for someone with excellent communication and teamwork skills, who has the ability to take initiative and make decisions that are right for our customers.


We'll be partnering with Elvis Evolution to deliver their retail operations and box office service. Elvis Evolution is a brand new, first of its kind experience from Layered Reality, the UK's leading immersive specialists, celebrating the life and work of Elvis Presley. This role is an exciting opportunity to join us at the start of this partnership and be part of the set-up of our new Merchandise Store. We're a new and growing business and this role will give the right candidate the opportunity to develop and progress their career within retail operations.

What you'll do:

Work as part of our Store/Box Office team to create a fun and friendly environment

Welcome customers and deliver exceptional customer service, ensuring our customers have an enjoyable and memorable experience

Process ticket sales and check-in guests as they enter the experience

Advise on our product range - assisting customers with enquiries, providing product information and offering assistance with purchases

Respond efficiently to till queues to ensure customer satisfaction at all times

Continuously develop and maintain knowledge of our products - stay informed about promotions, offers, and new arrivals to share with customers

Process sales - operating the till, processing transactions accurately, and handling payments

Maintain the cleanliness and organisation of the store, including stock replenishment, arranging and maintaining product displays and ensuring all areas of the store are well presented and inviting for our customers to shop

Meet high standards of display and visual merchandising helping customers find what they're looking for easily

Ensure all deliveries which arrive in store are checked in and stored promptly and correctly

Be open to customer feedback, and use it constructively to continually improve the store operation

Manage and oversee the management of stock, completing audits and maintaining the stock room as needed

Follow health, safety and security procedures, and play a role in preventing stock loss

Understand the store opening and closing procedure and be confident to operate the store without a Supervisor present

Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together

This role would suit people who have/are:

Previous experience working in a retail sales assistant or customer service role

A passion for retail and delivering great customer service

Friendly, approachable and have a proactive attitude

Background in performing arts desirable but not essential

Excellent communication and teamwork skills, with the ability to build positive relationships with customers and colleagues. You'll be required to talk to customers, make small talk and make them feel welcome within the store environment

The ability to take initiative and make decisions that are right for our customers

The ability to prioritise and multitask well in a fast-paced environment

A positive approach to change and problem solving

Good visual merchandising skills and an eye for detail

Flexible and adaptable to business needs and comfortable to pitch in and take ownership for tasks that may go beyond the role expectation

The flexibility to work weekdays, weekends, evenings, and bank holidays as required

Please note: You must be aged 18 or over to apply for this role as it requires working after 10pm

Why Levy Merchandising?

Levy Merchandising is the merchandising arm of Levy UK & Ireland. Levy UK & Ireland are a market leader in the world of sports and entertainment experiences, boasting some of the biggest and best stadiums and leisure locations in Europe as its venue partners. These include Ajax's Johan Cruyff Arena, the All-England Lawn Tennis Club, The O2 Arena, the Tottenham Hotspur Stadium and the National Theatre to name just a few. Levy is part of FTSE 100 company and global leader in food services, Compass Group PLC.



At Levy Merchandising, we design and manufacture a wide range of product direct from source. From technical products, fit for the highest level of performance, through to non-technical fanwear, we produce apparel at all levels of the product pyramid. We also source a comprehensive range of non-clothing products to complete the full range of categories available across the sales channels.



We're proud to do things differently. We have an innovative commercial model which puts our partners first and makes decision making a joint responsibility. Building long lasting, sustainable relationships is central to our ethos and we want our partners to feel like they retain independence and control on key strategic direction whilst being able to leverage the benefit, scale, and expertise of our central teams across Buying, Licensing, E-Commerce, and Retail Operations.



We're also committed to supporting the local communities where our factories are based. We work with charities and local outreach programmes to have a positive impact in the cities and towns where we do business.



You'll also get a package that includes:



competitive salary 31 days holiday including bank holidays (pro rata, rising with service) pension scheme colleague health cash plan life assurance cover of 4 x annual salary employee assistance programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice discounts on Levy Merchandising products and services enhanced family leave and pay welcoming company culture and opportunities to develop as our business grows opportunities to be a part of and involved in our colleague networks

Building an inclusive work environment

We're actively building diverse teams, and we welcome applications from everyone. We take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strength, and we are committed to creating an environment where every individual is valued, respected, and empowered.





If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.