Job Description

An exciting opportunity has arisen, in Malvern, Worcestershire, for a Retail Sales Manager in one of the largest flooring solution providers in the UK. For over 60 years we have been providing customers with an excellent service, we sell carpets and flooring at outstanding value offering a wide range of choice and quality.

Our history

Poplar Carpets is an established business that has been operating since 1955 and in 2005 Contract Flooring Solutions Ltd was established. We have grown Contract Flooring to become a nationwide flooring supplier and installer providing complete flooring solutions to the UK House Builders and Housing Associations. Our family run, innovative company is growing to be recognised as one of the largest flooring solutions providers in the UK and we are now delivering on our growth strategy which will see us develop into being the UK market leader for retail.

You will be joining a forward thinking, ambitious company, where we pride ourselves on the strong family culture and where everyone is valued. We have over 60 years' experience in the industry, we commit and invest into the latest technologies and have a best-in-class service delivery all of which have contributed to our success, but our dedicated and driven people are our most valuable asset.

We have an innovative approach to technology which enables us to achieve unmatched efficiency, we continue to grow through reputation and our retail values empower us to constantly deliver a first-class customer service experience.

Your Part In Our Journey

As a retail sales manager you will play a key role in our business delivering a first class customer experience and helping our customers select the right product.

You will become an expert in providing advice on all our products and fitting solutions whilst guiding our customers throughout the whole process.

What You'll Be Doing

Responsible for advising on all our product ranges

Responsible for providing advice on fitting solutions

Providing a first-class customer experience

Working as part of a team to uphold the company values

Maintain Health & Safety Standards

Processing of sales estimates, orders and payments using the sales database

Housekeeping duties and maintaining a clutter free and tidy showroom

Answering the telephone, checking and replying to emails

Raising any discrepancies with suppliers and liaise with customers if necessary

What We'll Need From You

We would love you to have a sales experience background but not essential

Experience in a customer facing position

Enthusiastic and a can-do approach

The ability to build relationships with customers

The ability to communicate and understand the needs of customers

Approachable, passionate and friendly

A flexible approach to working hours, ability to commute and work weekends

What You'll Get In Return

28 days holiday inclusive of bank holidays

Hours: 40 hours per week - across 7 days per week

Monday to Friday 9 am to 5.30pm

Saturday 9 am to 5 pm

Job Types: Full-time, Permanent

Pay: From 13.33 per hour

Expected hours: 40 per week

Benefits:

On-site parking
Schedule:

8 hour shift
Education:

GCSE or equivalent (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person