Job Description

Retail Shop Assistant

Join Our Team at the Megastore Gateshead!

Do you have a passion for retail and a drive to offer exceptional service? Are you excited to be part of a dynamic, growing store that is leading the way in ethical and affordable shopping?



Daisy Chain's Gateshead Megastore is a vibrant hub of innovative charity retail and sustainable shopping practices with all proceeds supporting autistic and neurodivergent individuals.



We're looking for Store Assistants who share our commitment to inclusivity and excellence. Whether you're experienced in retail or looking for a fresh start, this is your chance to be part of something special.

Job brief

We are looking for a Retail Shop Assistant with the ability to work in our Megastore in Gateshead. You will bring experience, energy and enthusiasm to the role supporting the management team with the day-to-day retail activities of the shop. As part of a dynamic team, you will help drive sales, and support shop operations. Retail experience, excellent customer service, and strong organisational skills are all essential requirements for this role.


- Hours- minimum of 12 hrs up to 37.5 hrs per week (hours are negotiable and can be discussed at interview). Please state in your cover letter how many you wish to apply for.


- Salary- 23,000 per annum (or pro rata if part time hours)

Daisy Chain is

committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check

Key Tasks

Providing exceptional customer service, assisting with stock management and merchandising and contributing to a positive, welcoming atmosphere. In addition:

Process donations so that they meet required standards and are ready for sale. Always maintain high volumes of stock on the shop floor through regular replenishment. Always achieve maximum sales. Ensure that the high standard of service to customers is always maintained. Operate the tills to process customer purchases. Ensure that all Daisy Chains till procedures are adhered to and that cash is kept secure. Assist any promotion in the shop as directed by the Management Team Maintain a high standard of display and merchandising on the shop floor. Achieve and maintain high standards of housekeeping, organisation, and cleanliness throughout the store. Adhere to the Gift Aid procedure when processing Gift Aided stock. Price stock at a consistent level according to our pricing structure The role will demand moving, sometimes high volumes, of stock daily and managing stock levels. Assist in the training of volunteers as required. Complete all administrative paperwork such as sales sheets, gift aid sheets and stock control sheets correctly and promptly. Key holder responsibility to lock and close the store as part of a weekly rota. With appropriate training, support store close down procedures including cashing up of till points.

Additional responsibilities:

Comply with the Charities Health and Safety policy in all employment practices. Maintain the integrity of the Daisy Chain brand in all internal and external communications. Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity. Maintain working knowledge of the policies and regulations governing the Charity. Assure attendance at staff meetings. Undertake any training and development deemed necessary for the pursuance of the post. Work in a way that contributes to the continuous improvement of the Charitys services and embraces the organisations quality initiatives. Any other duties from time to time, commensurate with the level of the post An understanding of and commitment to equal opportunities

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

Person Specification

Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious, Open and Innovative. If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our Ethos of improving the lives of autistic and neurodivergent children, young people, adults and their families. The below details what we are looking for in an ideal candidate and whether it is Essential or(E) Desirable (D) criteria. We also outline how we will assess this during the recruitment process; Application- A, Interview- I or Task- T.

Experience

Retail Experience (E) A,I,T Charity Retail Experience (D) A,I Experience of working within the voluntary sector (D) A

Qualifications

Educated to GCSE Level (E) A

Knowledge & Skills

Excellent interpersonal, and communication skills (E) I,T An organised and flexible approach while maintaining good attention to detail (E) A,I,T Knowledge of retail principles, methods and procedures (E) I,T Knowledge of the Gift Aid process (D) A

Other

Comfortable working with members of the public (E)A,I,T Willingness to be flexible about the work undertaken (E) A,I Work within agreed and often tight timescales (E) A, I To be a self-starter (E) A,T Should be of smart appearance and articulate (E) I Honest and reliable (E) I, T Must be helpful and polite and have a friendly and engaging personality (E) I,T Able to work as part of a sales team (E) A,I.T Sympathetic with the aims of Daisy Chain (E) A,I


Company Benefits


Our staff do amazing jobs and as such we want to reward our staff that is why we offer

Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years service. Birthday Day off A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted. Alongside your induction plan new members of staff have a 6-month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role. Ongoing training and development. Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life. Company Pension Scheme. Staff discount. Free on-site car parking and refreshments. Social and charitable events. Company sick Pay after successful completion of probationary period. Savings Club Give as you earn scheme for staff to make donation to a charity of their choice if they wish. If your role requires membership of a professional Body, we will pay your membership fees.

Ethos & Culture

I am passionate about improving the lives of autistic children and adults and committed to Daisy Chains values, culture, and ethos. I will represent Daisy Chain in a positive manner and will always behave professionally. I will demonstrate empathy and support towards families and collaborate with staff and volunteers in the Daisy Chain team.



Vision: Our shared vision is for every person we support to live a life they enjoy and is meaningful to them at every stage



Mission: To support and empower autistic and neurodivergent individuals through the provision of holistic person-centred services, whilst promoting training, wellbeing, inclusion and acceptance regionally and nationwide



Values: Passionate; Inclusive; Empowering; Ambitious; Open; Innovative

Daisy Chains Six Core Values

Passionate - caring deeply about what you do and where you work. Having a personal investment and motivation to see Daisy Chain succeed.
Open - welcoming discussion, inquiry, and criticism. Having a mind open to new ideas and thoughts.



Inclusive - including many different types of people whom we treat all fairly and equally.



Empowering - to give power to someone to enable them to be stronger and more confident within their role.



Ambitious - having or showing a strong desire and determination to achieve.



Innovative - bringing new ideas and creating improved products and services.



To be considered for the role click on the apply button above and submit your CV and required details. If you have any gaps within your employment history, please explain the reasons for these gaps within your CV. If you have any questions or require further information, please contact us on 01642 531248.



We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV.