Job Description

Working Pattern:

Working 5 days over a 7 day week

Mandatory weekend working on a rotational basis

Contract:

Permanent

East Anglia Children's Hospices (EACH)

is looking for a

Retail Shop Manager

to lead the team at our

new St Neots shop

. This is a fantastic opportunity to join EACH's vibrant retail team, shaping a new store from the beginning to maximise income from donated goods, new products, Gift Aid, and eCommerce.


You'll build and support a team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families.


Our St Neots shop will open mid 2026, in one of the town's most popular and vibrant areas.

What you'll be doing:

Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce. Creating a welcoming, inclusive and well-presented shop environment. Driving performance through effective merchandising, pricing, and promotional activity. Building strong relationships in the local community to encourage donations and volunteer support. Managing day-to-day operations including health & safety, stock rotation, and financial reporting.

What we're looking for:

Experience in retail management, ideally in a dynamic retail or charity setting. A warm, inclusive and motivating leadership style. Strong organisational and communication skills. Confidence using tills, tablets and online platforms (e.g. eBay). A commitment to EACH's values and mission. Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.
Want to see what it is like to be a part of our Retail team at EACH? Please click here.

Interested in Learning More Before You Apply?

At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions,

request reasonable adjustments

or have an informal discussion

before submitting an application

.


If you'd like to find out more or make a request,

please contact the Recruitment Team

by email hrinbox@each.org.uk or phone 07442 465971.


The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.