Job Description

We are seeking an experienced Retirement Living Housing Manager to join and manage our team at Whitley Court. Located in the heart of the English Riviera, Whitley Court offers a selection of independent living apartments for rent with a range of on-site services and facilities and is designed to offer comfort and peace of mind.

You will be providing leadership to the scheme, managing a team of staff and making sure health and safety requirements are met, to ensure the safety of our residents and staff.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

This is an amazing opportunity to work in a positive environment with a dedicated team who value the individuals they support and make a difference in people\'s lives every day.

The role of Retirement Living Housing Manager will include:

• Ensure the effective delivery of a high quality housing service through the management of buildings, grounds, amenities, contracts and budgets
• Manage the recruitment, performance management and development of quality staff to ensure required skilled staff are available to meet the needs of the service
• Building partnerships with the on site care provider and working with relevant parties to facilitate contracts with the best use of the scheme\'s services
• Ensuring health and safety requirements of the building, including fire safety
• Building and maintaining effective relationships with residents, families and external agencies, and responding promptly to any feedback or complaints
• Signposting residents for further support if and when required
• Encouraging and supporting wellbeing activities to encourage participation and involvement
• On-call duties are required

Skills and experiences:

• Proven relevant management experience in the Retirement Living, Extra Care, Care or Housing sector
• Level 3 Diploma in Housing, Health and Social Care or equivalent
• Good customer service skills
• Strong listening and observational skills
• A friendly personality with good customer service skills
• Good administrative skills with a keen eye for detail
• The ability to work to deadlines and prioritise workloads
• A good working knowledge of Microsoft Office systems and SAP is desirable

Why work for us?

We\'re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We\'ve also been awarded Investors in People Gold status for the second time - because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We\'re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we\'ll support you to be your best self. We\'ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we\'ll reward you:

• \xc2\xa326,608 per annum (rising to \xc2\xa328,008 after 12 months, subject to satisfactory performance)
• 28 days annual leave (including public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

We are proud to support the Department of Health and Social Care\'s \'Made with Care\' campaign to encourage more people to apply to work in adult social care. If you\'re considering a caring career, we have many rewarding roles at Sanctuary Retirement Living. For more information on the campaign click

Closing Date: 30 August 2023

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it\'s like to work for Sanctuary Retirement Living, visit our , take a look at our page or search

Together we can be our best so that our customers can be their best.
#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Sanctuary Group