Job Description

Returns Administrator

22,000 - 27,000

Guildford, Surrey (Central) Macbook; health care; pension; run club; soft drinks; fresh fruit; social events; and great coffee!

This isn't your typical warehouse role.

We're looking for a detail-driven, highly organised person who takes pride in accuracy and efficiency. If you're methodical, proactive, and enjoy creating order out of chaos, this could be the perfect next step for you.

Who we are

NetXL is a fast-growing 15m WiFi tech hardware supplier. We power the distribution of some of the biggest networking and smart home brands, shipping thousands of products each month through our own platform and major online channels. Our customers get next-day delivery, a smooth buying experience, and even a personal video of their order being packed. Why? Because we care about doing things properly, all the way through to the returns process.

What you'll be doing

You'll be at the heart of our returns operation, ensuring every product that comes back into the warehouse is processed quickly, accurately, and with care. You'll be responsible for:

Logging, inspecting, and testing returned hardware Accurately updating return records in our system Identifying faults or damage and categorising returns appropriately Coordinating with our customer support team Organising replacements/refunds from our suppliers for faulty products Maintaining a tidy, well-organised returns area Spotting patterns or recurring issues and suggesting process improvements

Who you are

Exceptionally organised with great attention to detail Methodical and accurate in your work Reliable, responsible, and self-motivated Able to balance speed with precision A problem solver who likes to improve processes Comfortable handling tech products and learning how they work
No previous experience in returns or distribution? No problem. If you've got the right mindset, we'll teach you everything you need to know.

Why join us

You'll be part of a smart, ambitious team in a growing company that values doing things properly. We move fast, think critically, and care about the details. You'll have the chance to make a real impact, and you won't be bored.

Job Types: Full-time, Permanent

Pay: 22,000.00-27,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Private medical insurance Store discount
Ability to commute/relocate:

Guildford GU1 4UG: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person