Job Description

About Us:

When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club - among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.

BOXT Offers:

A great team culture

- You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties

A market-leading tech platform

- Our team of developers is constantly improving our award-winning platform to support customers and engineers

Employee progression

- We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression

Customer champions

- Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products

Award-winning products

- We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved

Global investors

- We're proud to be backed by Brookfield and part of the HomeServe Group

Job Purpose:

To support the efficient and accurate processing of returned goods by managing documentation, coordinating collections, updating systems, and communicating with internal teams and external stakeholders. The Returns Administrator plays a key role in ensuring returns are handled in line with company policy, warranty terms, and operational targets.

What You'll Do:

Health, Safety & Compliance

Ensure all return records are audit-ready and filed correctly Support internal and external audits by providing documentation and system reports Follow procedures for safe handling and disposal of damaged or hazardous items

Returns Processing & Documentation

Accurately log return requests and ensure all required documentation is completed (e.g. inspection reports, return authorisations, claim forms) Categorise returned items correctly (e.g. restockable, repairable, faulty, scrap) based on inspection outcomes and guidance from the Returns Controller Maintain up-to-date records of all returns and ensure traceability of stock movements

System Updates & Inventory Coordination

Update the warehouse management system to reflect return status and stock adjustments Flag discrepancies between physical stock and system records to the Returns Controller Liaise with warehouse teams to ensure returned items are moved and stored appropriately

Customer & Engineer Communication

Contact customers and field engineers to arrange collections of returned goods Confirm collection details and ensure clear communication to avoid delays or missed pickups Handle basic queries and escalate complex issues to the Returns Controller

Supplier & Warranty Support

Assist in preparing documentation for supplier returns under warranty Track progress of warranty claims and ensure credits or replacements are logged Maintain supplier contact records and warranty terms database

Who You Are:

Essential:

Experience in administration, logistics, or warehouse operations Strong attention to detail and accuracy in record-keeping Good communication skills and ability to work with internal and external stakeholders Basic understanding of inventory systems and stock control Organised and able to manage multiple tasks in a fast-paced environment

Desirable:

Experience in returns handling or warranty processing Familiarity with products such as boilers, heat pumps, solar panels, or EV chargers Knowledge of warehouse management systems (WMS) * Awareness of health and safety and waste handling procedures