Job Description

BUSINESS FUNCTION:

Customer and Commercial

GRADE:

RO2S

SALARY:

24,085 rising to 26,116 per annum after 6 months

ROLE TYPE:

Onsite and across the Northern network

HOURS:

35 per week

Are you a people person who thrives in a fast paced environment?

Do you enjoy being on the move, making a real difference, and ensuring fairness for all passengers? If so, we'd love you to join our Revenue Protection Team as a Revenue Officer!



With over 100 million passengers travelling with us each year, your role is essential in making sure everyone plays fair when using our services. You'll be at the heart of our network, helping to prevent fare evasion and ensuring that our customers travel with confidence.

Key Dates to Note

Assessment Centre:

Monday 1st September in Preston at 9am-1:30pm

Start Date:

Monday 29th September 2025

Training Period:

Monday 29th September - Friday 10th October in Leeds (Mon-Fri 9am-4pm)

Full availability is required for the specified dates, which are fixed and cannot be adjusted. Therefore, we are unable to accommodate any holiday requests or time off during this period. Please only apply if you are available for all required dates and have a short notice period of up to 2 weeks.

After the training period, you'll be scheduled for shifts across Monday to Sunday. Shifts may start as early as 6:00 AM or as late as 11:00 PM, therefore you must be fully flexible.

What You'll Be Doing

As a Revenue Officer, you'll be out and about across our network, both on trains and at stations, where you will:


Deliver exceptional customer service while ensuring fair travel for all passengers. Handle travel irregularities such as Unpaid Fare Notices, Travel Incident Reports, and Penalty Fares. Work closely with Train Conductors to find the most effective ways to protect revenue and support customers. Apply Railway Byelaws, rules, and regulations in a fair and professional manner.

About you

Confident, professional, and approachable, with strong people skills and experience in front-facing roles. Able to remain calm and polite when handling challenging or confrontational situations. Experienced in shift work and comfortable working flexible hours, demonstrating reliability, honesty, and a strong work ethic in every role. Effective communicator, both verbally and in writing, with excellent grammar and spelling - able to produce clear, factual reports that are easy to understand and suitable for formal review. Technically confident, with experience using digital tools such as ticket scanners and other equipment, as well as handling cash and managing transactions accurately. Team focused and proactive, with experience supporting customers, and maintaining a fair, respectful approach to all interactions while ensuring company policies are upheld.

What's in it for you?

At Northern, we don't just value our people - we go the extra mile to support them. Here's a taste of what you can look forward to:

Free Travel:

Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme:

We top up your contributions by 1.5 times.

Enhanced Family Benefits:

We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme:

Save up to 42% on a bike and spread the cost.

Exclusive Discounts:

From shopping to wellbeing, Northern Perks has you covered.

Holiday Purchase Scheme:

Buy up to 5 extra days of annual leave.

Employee Assistance Programme:

24/7 support for family, lifestyle, and more.

Training and Career Development:

We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you're in.

Recognition:

We know how important it is to show how much we appreciate our people. That's why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We're more than just a train operator. We're the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we're on a mission to improve rail travel and enhance the customer experience while protecting the environment.



Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we're celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.



At Northern, we don't just move people from A to B - we're building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that's something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview.



We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and medical assessment.



No matter your background, experience, or whether you call it a bap, barm, or cob... there's a place for you here in the railway.

Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.