Job Description

At Bath & North East Somerset Council we have one overriding purpose to improve people's lives.

About the Team

We are a highly successful unitary Local Authority, responsible for delivering a wide range of vital public services.


Within the Finance Service, the Revenues Team is responsible for the billing and collection of Council Tax, Non-Domestic Rates and Business Improvement District Levy. We work proactively to support the changing needs of the organisation to ensure the best possible experience for all customers.

About You

We are seeking a diligent and customer-focused Recovery Officer to join our team. In this role, you will be responsible for maintaining accurate and up-to-date Council Tax records, the collection of Council Tax and Non-Domestic Rates, as well as handling enquiries from the public, colleagues, and external organisations.



A comprehensive, detailed and working knowledge of the legislation surrounding local taxation is desirable. You will be working in line with national and corporate policies, procedures, and legislative requirements, so will need to understand and be responsive to customer needs.


You will ideally have experience of working in a team and providing an excellent service to others. You will be a conscientious person, who embraces change and is not afraid of a challenge as we continually look to improve our services and performance.


You will have the ability to negotiate on all levels to gain the best possible solution for both Customer and Service, with an ability to use your initiative to solve both expected and unexpected problems as well as having the ability to use IT systems to interpret and input data and information accurately.



You will demonstrate a positive and professional image to the customer whilst ensuring effective engagement with all stakeholders.

About the Role

Maintain accurate and up-to-date Council Tax records, ensuring compliance with relevant legislation and regulations Handle enquiries from the public, colleagues, and external organisations via telephone, online form and email promptly and professionally, providing accurate advice and guidance Respond to customer contacts relating to payment arrangements for Council Tax or NDR at all stages after the issue of a demand notice. Work with the appropriate partners such as Welfare Support; Enforcement Agents and Advice Agencies to ensure vulnerable customers are identified and dealt with appropriately. Provide information to Council Tax & NDR officers about uncollectable debts and disputes around liability. Support the team leader in any ad-hoc requests to ensure efficient collection of unpaid debts through appropriate and agreed legal procedures. Stay updated with changes in legislation and regulations pertaining to Council Tax ensuring accurate advice and compliance.

If you are interested in this post and require more details or just to chat through the role and what's involved, please contact Bethany Marwood, Revenue Officer - Recovery, on Bethany_Marwood@BATHNES.GOV.UK or call 01225396574.

Interview date: 03/09/2025

No Agencies Please.

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.*

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to

https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at

https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at

https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at

https://shorturl.at/ajrsW

Please note that this role is subject to a Basic DBS Check.

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.