Job Description

We are pleased to offer an exciting opportunity for two high-performing and motivated individuals to join our busy Revenues & Benefits Team.

In this role, you will be expected to be proactive, confident, and an excellent communicator, with the ability to work effectively under pressure in a fast-paced environment.

You will be part of a team that delivers services to our residents, so a strong commitment to customer service and accuracy is essential.

The ideal candidate will preferably have a minimum of two years recent experience in a Local Taxation and/or Housing benefit environment. Although for the right candidate we would be willing to offer full training for the role.

This post is subject to a Disclosure & Barring Service (DBS) check.

Roles and responsibilities include, but are not limited to:

Creating, amending, and closing Council Tax and Non-Domestic Rates accounts in accordance with information provided, ensuring compliance with relevant legislation and guidance. Assisting in the recovery of monies owed to the Council by initiating appropriate recovery actions in line with current legislation, procedures, and Council policies. Negotiating payment arrangements with customers to recover outstanding debts, taking into account individual circumstances and promoting sustainable repayment plans. Providing clear and accurate advice to residents and businesses regarding their Council Tax or Business Rates liabilities, including eligibility for exemptions, discounts, and reliefs.

Key Skills:

Excellent verbal and written communication skills, with the ability to explain complex information clearly, confidently, and professionally to a wide range of audiences. Strong attention to detail, with the ability to process information accurately and maintain high standards of record-keeping. A proactive and self-motivated approach, with the ability to manage your own workload, meet deadlines, and work effectively both independently and as part of a team.

What Rother District Council can offer you:

We take pride in offering an excellent employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays membership of the Local Government Pension Scheme flexible working arrangements subject to service requirements a clear career pathway and continuing professional development opportunities A variety of staff benefits designed to support your wellbeing and help you make your money go further
If you would like an informal discussion regarding this vacancy, please contact Rebecca Olorunda, Revenues Team Leader telephone: (01424) 787751 or via email: rebecca.olorunda@rother.gov.uk

The job description and application form are available to download from our website: www.rother.gov.uk

Please send applications and any queries to: recruitment@rother.gov.uk

Closing date for receipt of applications is

midday on Friday 7th November 2025.

Interview dates are to be confirmed.

We welcome applications from all backgrounds and

community sectors.

Job Types: Permanent, Full-time

Pay: 24,847.00-27,309.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: Hybrid remote in Bexhill TN40