Job Description

Proposed Interview Date: Week Commencing Monday 15 December 2025

Closing Date: Wednesday 3 December 2025

Contract Type: Permanent & Temporary

Salary Range - 28,175.91 - 30,691.29 (pro rata)

Working Pattern: 2 x Permanent 36 hours 1 x Permanent 29 hours 1 x Temporary 27.5 hours (Until August 2027)

Location: Based Bankhead Central, Glenrothes

Supporting Statement

As part of your application, you must provide us with a

Supporting Statement

which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site.

Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resume'. Your Supporting Statement must not be a CV.

More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement .

Job Details

All posts are within the Benefits Team where you will be responsible for assessing entitlement to Council Tax Reduction, Housing Benefit, Education Benefits and Discretionary Housing Payments. You will also be involved in the assessment and billing of Council Tax.


As a progressive employer, we offer the opportunity to work in this role as a "blended worker" at home and at Bankhead Central, where typically you would work 1 day in the office per week depending on the needs of the service. This may be offered on successful completion of training.


While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.

The Person

You will be required to take a proactive approach to managing your workload and have previous experience of working to targets and timescales. You should be able to demonstrate the ability to comply with complex legislative requirements processing benefit claims and assessing Council Tax liability. You should have excellent customer service skills.


You should have experience in a financial/customer service background dealing with customers by phone and correspondence. Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent in a business /customer service background.

Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland.

Benefits

You will earn a competitive salary and have access to a range of benefits, including: Pension scheme Access to and support with training opportunities and qualifications for the job. This includes one to one training. E-learning and training from external providers relating to the regimes detailed above and systems utilised by the team. The development opportunities would enable the successful candidate/s to obtain the necessary ability to gain experience in Information Management. Local and national discounts including supermarkets, restaurants and retail. We currently work a blended working style, working from home and office base.

Further Information

Role Profile -

When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

How We Work Matters -

Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

Employee Benefits -

Employees have access to a benefits package that offers discounts on a wide range of products and services

Directorate Information -

Council Department information

Social Media

-

Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

Alternative Formats

-

Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk

For further information please contact: Kevin Hunter, Kevin.Hunter@fife.gov.uk