Job Description

We are seeking to recruit a Revenues Assistant for the Recovery Team. The role will involve but is not limited to the following.
Key tasks and responsibilities:

• Process recovery documents for Council Tax accountspayers for Borough of Pendle, using their Northgate and Comino systems.
• Ensure accounts are amended at the earliest opportunity.
• Deal with correspondence in respect of payment queries and disputes against methods recovery taken and send replies in letter and email.
• Make and receive calls from customers regarding their accounts to discuss repayment of arrears
• Make and receive calls from third parties eg. Employers, Enforcement Agents, money advice services.
• Have a good understanding of billing functions, incl discounts and exemptions, and Council Tax Support
• Support the Contact Centre staff when recovery notices are issued.
• Check and manage reports, sometimes on a rota basis.
• Process recovery administrative tasks, eg. Sending/receiving files with external agencies/parties as required
• Attend Court on a regular basis to assist the Recovery Team Manager in dealing with taxpayers who have been summoned to attend Court due to non-payment.
• Ensure requests for supporting evidence are clear and concise.
• Ensure information relating to customers for other service lines or third party agencies, eg. Enforcement Agents or support/advice agencies is provided at the earliest opportunity.
• Undertake tracing function for account payersdebtors.
• Ensure the Performance Management tool is completed accurately and weekly performance table provided to the Line Manager in a timely manner.
• Play an active role in performance reviews
• Ensure knowledge is kept up to speed in relation to Liberata and site

policies. * Any other job related activities as required
Essential Skills and Attributes:

• Educated to GCSE level or equivalent with minimum of 5 grades A-C including English and Maths.
• Ability to communicate effectively both verbally and in writing with customers and other external agencies.
• A proactive approach to debt recovery.
• Able to produce high quality and accurate documentation.
• Be an active member of the team and able to assist other team members when required to meet KPIs and SLA.
• Flexible approach to work in terms of managing peaks in workload and to undertake overtime during peak periods if required.
• Able to work on your own initiative and to meet agreed targets by prioritising and planning.

Security vetting and checks:
If you are successful, you will need to comply with the government's Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any "unspent" convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked.
Liberata is one of the UK's leading providers of business process outsourcing and support services for the public and commercial sectors.
Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.
Many of our services and solutions are available for procurement under various Government frameworks.