Job Description

Revenues & Benefits Quality Assurance Officer

Location:

High Street, Esher, KT10 9SD

Start Date:

ASAP

Contract Duration:

6+ Months

Working Hours:

Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay rate:

21.89 per hour

Job Ref:

OR11666

Main Purpose of the Role

To assist the Quality Assurance Manager in providing Quality Assurance in Benefits and Local Taxation. This will include property inspection, benefit appeals, review of benefit assessment, and provision of training to Customer Services on policy interpretation, particularly benefit claims.

Specific Duties and Responsibilities

Maintain a good knowledge of relevant legislation and court cases related to the Benefits and Local Taxation function of a Local Authority. Utilize good communication and negotiation skills to handle difficult situations tactfully and assertively. Possess good IT skills, with previous experience using Revenues and Benefits software (preferably Academy) being advantageous. Assist the Quality Assurance Manager with the Quality Assurance of Housing Benefits and Local Taxation. Conduct property inspections for Council Tax and Business Rates to ensure the accuracy of the Council tax database. Prepare information for and represent the Authority at Tribunals. Respond to complaints and attend valuation tribunals. Implement process changes and provide training on Benefits and Local Taxation to officers within the customer services team, including benefit assessors.
Conduct and Expectations

We expect the highest standards of conduct from our employees, and at all times you must carry out your duties with integrity and in accordance with the Code of Conduct for employees.

Equal Opportunities

We have a strong commitment to achieving equality of opportunity and expect all employees to implement and promote our policy in their own work.

Health and Safety

We are committed to a healthy and safe working environment and expect all employees to implement and promote its policy in all aspects of their work.

Data Protection and Confidentiality

You will have regard for the duty of care owed to personal data and sensitive personal data, ensuring adherence to the Data Protection Act and the Council's Information Security Policy. We are committed to maintaining the privacy of all staff and customers, expecting all staff to handle personal information sensitively and professionally.

Talent Development

We have a talent development programme that includes regular one-to-ones, mid-year reviews, end-of-year performance reviews, and a strong and varied learning and development programme. You will be expected to get involved in this talent programme to ensure you are performing at the highest level.

Person Specification

Please read the details carefully before completing your application form. This form lists the essential requirements needed for the job. Your application will be considered based on the essential knowledge, skills, abilities, education, and experience required for the job, and candidates will be selected for interview on this basis.

Education to GCSE, O Level or equivalent. Familiarity with a computerised system and updating records in a live environment. Experience working with legislative/administrative or other rules/regulations and interpreting these in individual circumstances. Experience working with a wide range of complex data and adapting its presentation for different audiences. Experience working in a Quality Assurance or equivalent environment (desirable). Ability to deal diplomatically, build, and maintain relationships with internal and external customers. Knowledge of Local Taxation or Housing Benefit (desirable). Ability to use own initiative to identify and source information. Ability to effectively manage one's own work, ensuring a high standard of professional competence and accuracy, and that targets are met. Organized and able to maintain clear, accurate records of information sources. Use of Microsoft Office to an intermediate standard, particularly Excel.
Special Requirements

Access to a suitable vehicle. A Basic DBS disclosure is required for this position.

DISCLAIMER:

By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: 21.89 per hour

Expected hours: 37 per week

Experience:

Revenues & Benefits Quality Assurance Officer : 1 year (required)
Work Location: In person

Reference ID: OR11666