Job Description

Job profile


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

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Job reference

REQ00000019224

Date posted

20/11/2025

Application closing date

04/12/2025

Location

Penrith

Salary

26,403 - 26,824

Package

Contractual hours

37

Basis

Full time

Attachments

Revenues Officer - WMF2455e

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Job description

Location: Hybrid, Penrith

Contract Type: Permanent

About this opportunity

As a Revenues Officer within the Revenues & Benefits Team, you will undertake a range of duties in relation to maximising collection and establishing liability for council tax and non-domestic rates, including deciding new and amended liabilities, discounts and exemptions, write offs and refunds, including managing domestic and commercial property inspections and reviews, assisting with billing, recovery and enforcement of outstanding debts and recovery processes and contribute to reconciliation of financial controls. You will need to put our Customers at the heart of everything that you do, and provide advice and assistance to customers in person, by telephone or other communication channels. You will also be responsible for the investigation and resolution of exceptions identified through the Capita system. You will be required to develop and maintain accurate and up to date records, and be fully proficient in the use of Microsoft Office software and Excel, and take responsibility for all aspects of administrative support for the service.



This role provides a real opportunity to play a pivotal role in the Revenues and Benefits Service, with the scope to contribute towards the implementation and delivery of the future transformation of the service.

Who we are looking for...

What we are looking for in a Revenues Officer?


Experience and knowledge within a Revenues, Benefits of Financial environment Well-developed ICT skills A proven ability to organise and prioritise workload High levels of accuracy A proven analytical and innovative approach, with a strong ability to problem solve A great communicator and collaborator A team player Amazing Customer Service skills with the ability to act in a tactful, diplomatic manner and remain calm and professional in all situations

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.

Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

Post Specification

Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Mrs Allison McCullock on 0300 373 3300.

Application and Interview information

Closing date: 4th December 2025

Interview date: 19th and 22nd December 2025



We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
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