Job Description

Main Purpose of the job:

To support the effective recovery of outstanding debts owed to the Council by undertaking proactive and targeted contact campaigns. Contribute to the delivery of collection strategies across all Revenues streams, including but not limited to Council Tax, Business Rates, Housing Benefit Overpayments, and Sundry Debts ensuring that all interactions are professional, accurate, and in line with legislative requirements and Council policies.
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Summary of Responsibilities and Personal Duties:

1 Execute your duties in accordance with legislative requirements, the divisions Service Plan, policy requirements, financial procedures and those determined by your manager.

2. Ensure all necessary action is taken to collect revenue efficiently and effectively. Minimise debt and maximise income for the Council through the end-to-end recovery process, ensure clients are being contacted proactively via telephone, email, SMS and letters to pursue and recover debts in accordance with set processes. Responsible for documenting all verbal contact with customers in the systems case management notes ensuring a clear audit trail

3. Negotiate and complete repayment plans, making sure to monitor ongoing collection and to take payment using the Councils online payment system.

4. Suggest remedial action to your manager where weaknesses in service delivery are identified.

5. Ensure all work is carried out in accordance with procedures, agreed time scales and those dictated by legislation.

6. Update the Councils records and comply with procedures to maintain an accurate database, fulfil audit requirements, and meet / exceed internal & external accreditations.

7. Liaise with external bodies and partners. Maintain good working relationships to assist the collection of revenue.

8. Identify cases for further enforcement action including statutory demands, charging orders and debt relief orders. Retain records and make your line manager aware of this.

9. Dealing with irrecoverable debt in line with delegated powers and audit requirements. Identify and prepare debts for write off approval.

10. Prepare records and maintain statistics as directed. Deal with system reports and other output as required.

11. Adhere to the General Data Protection Regulation and be aware of your personal responsibilities.

12. Maintain a detailed knowledge of all relevant legislation, procedures and technology required to meet the demands of the post.

13. Contribute to the review of working processes and procedures as required.

14. Promote the Councils Equal Opportunities Policies and Values.

15. Provide a high standard of service with commitment to customer care and equal opportunities.

16. Undertake any other duties and responsibilities, including working in other areas of Revenues and Benefits, as may reasonably be required commensurate with the grade.

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Job Type: Temp to perm
Contract length: 6 months

Pay: 19.00-19.44 per hour

Experience:

Review Officer: 3 years (required) OR17805: 1 year (preferred)
Work Location: In person