Job Description

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.



HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.



Our Private Bank business provides banking, investment and wealth management solutions to help high net worth clients and their families achieve their ambitions. We also advise on topics including wealth planning, alternative investments and family governance. And our experts in philanthropy support clients in their objectives to have a positive impact on society. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.



The role is a key member of the Risk team within Wealth & Premier Solutions (WPS) and is in place to support the Head of WPS UK in the management of operational risk and the monitoring of internal controls. These cover WPS and also Private Bank as well as Marks & Spencer Unit Trust Managers (MSUTM) and General Insurance



As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

Deliver and manage Operational Risk Management through WPS ensuring the relevant risks are identified, and that effective controls are in place to protect the business Support and oversee the continual monitoring, and reassessment where necessary, of the effectiveness of the controls operated by WPS Carry out a rolling program of deep dives on deficient controls to ensure the underlying processes are operating effectively, and where any are assessed as needing improvement implementing action plans to address any deficiencies. Support key operational risk activities such as Trigger Event Reviews, Root Cause Analysis and RCA refreshes. Be responsible for co-ordination / management of responses to WPS wide issues and information requests, including audits and other internal requirements

To be successful in this role you should meet the following requirements:

Extensive experience working in an operational risk environment covering either 1st or 2nd Line of Defence - essential Experience of working either in a Private Bank or Wealth Management environment - desirable A track record of gaining an understanding of customers' needs and delivering excellent customer service. Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences. Ability to influence and gain buy-in from stakeholders including senior managment An understanding of regulatory requirements relating to Wealth and Insurance products, and their impact of risk management - essential

This role is based in Birmingham or Whiteley

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.



If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:


Email: hsbc.recruitment@hsbc.com


Telephone: +44 207 832 8500