Job Description

Job Purpose

As Roch Castle Housekeeping Supervisor it will be your responsibility to tend to our guests for all their needs from cooking and serving their breakfast through to servicing bedrooms, checking them in and out, and overseeing the day to day operations of Roch Castle.

Responsibilities

1. Prepare and serve breakfasts to company standards.

2. Check guests in and out using the Property Management System (PMS) and service guests requirements.

3. Take payments and run end of day reports following company procedures.

4. Clean, maintain and restock guest rooms, public areas and back of house areas to company standards.

5. Inspect completed bedrooms, public areas, corridors, and stairways with an eye for detail to ensure they are cleaned to company standards and prepared ahead of guest arrivals.

6. Administrative duties include assisting creating and checking task lists, ordering supplies in line with budget, and confidently using our Property Management System.

7. In the absence of the Manager, checking rotas and staffing levels and liaising with the group Housekeeping Manager to resolve issues.

8. Ensure all public areas are clean and welcoming to guests at all times.

9. Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.

10. Work at an efficient pace to ensure guest rooms are completed prior to their arrival.

11. Liaise with the Roch Castle Manager and Reception Manager regarding guest requests and reservations.

12. Report any guest lost property to the Roch Castle Manager and log it on the Lost Property System.

13. Check guests in and out and assist them with any requirements from taking their luggage to their room to booking a taxi or restaurant.

14. Advise guests of our Honesty Bar and how this works.

15. Liaise with the Roch Castle Manager, Housekeeping Manager and Laundry Assistants regarding what linen is required and advise of any shortfalls or stained items.

16. Report any faults or maintenance issues promptly to the Maintenance department.

17. Respect a guest's personal property and not to move any items that look expensive or fragile.

18. Respect a guest's privacy by always knocking and allowing time for a guest to answer before entering a room.

19. Ensure all areas are cleaned with the correct cleaning product in a safe working environment.

20. Be able to work unsupervised in a busy environment.

Desired Skills and Experience

As Housekeeping Host of Roch Castle, you are always working on behalf of our guests and working with other team members. To successfully fill this role, you should ideally have:-

Genuine passion for the hospitality industry and a desire to drive the Group's reputation forward.

Possess exceptional guest service skills with a 'can do' attitude.

Previous experience as a Housekeeper or Cleaner.

Previous cooking experience desirable.

Superb attention to detail.

Good command of the English language.

A good approach to teamwork.

The ability to work well under pressure and in a busy environment.

Flexible attitude to working patterns over 7 days a week, 365 days a year.

Job Types: Full-time, Permanent

Pay: 12.21-13.00 per hour

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Flexitime Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme
Schedule:

8 hour shift Weekend availability
Work Location: In person