Job Description

We are not just hiring - we are looking for personalities that light up a room!

How big is your smile?

Do your eyes light up a room?

Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and

genuine smiles

we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

To support the smooth day to day operational running and standards of the Rooftop spa areas including the rooftop spa garden, reception areas, and rooftop welcome desk to provide the highest levels of guest service, cleanliness and operation of spa experiences. To promote all available business opportunities, predominantly food and drink sales and services within the spa.

About You

Attention to detail Passion for going above and beyond A good level of computer literacy and database knowledge of booking systems, as well as experience working with excel. Ability to work cohesively alongside the reception and wider spa team Physically fit and able to count, lift and move laundry around the Spa Previous guest service experience in a guest-facing role desirable.

Key Responsibilities

To interact and communicate effectively with all team members of the spa and all members of the hotel team. To attend and partake fully in all departmental meetings ensuring effective team communication. Assist in providing departmental orientation to newly recruited staff. To make sure any positive and/or negative guest feedback is communicated to the manager as quickly as possible. To ensure that sales tools are effectively utilised at all times to facilitate the sales process predominantly beverage sales. To maintain the cleanliness and hygiene of the back of house areas in line with company protocols. To order and ensure all spa essences throughout the plant facilities are at adequate levels. To carry out pool cleaning where required. To ensure adequate water tests are carried out at the appropriate intervals. To ensure full open and close down of the rooftop spa areas. To be commercially aware and ensure that the business is efficient and profitable. To be completely knowledgeable about all spa products and spa services. To ensure that all team members have clear objectives and use any time productively. To be fully aware of current and future services and make suggestions for improvement, expansion and/or creation of new services. To take ownership of the spa rooftop area and all other administrative duties required as requested by the Spa Manager and Spa director. To provide outstanding guest experiences. To efficiently manage stock rotation and notify the Rooftop Bar Manager of any requirements. To ensure effective opening and closing of the spa facilities and that the team are adequately trained. To ensure that all staff adhere to the spa dress code and are professionally presented at all times. Respond appropriately to guest Rooftop Spa guest complaints where required. This includes the monitoring and follow up of guest feedback. To ensure that sales tools are effectively utilised at all times to facilitate the sales process. To maintain the cleanliness and hygiene of the front and back of house areas in line with company protocols. To ensure all spa essences throughout the plant facilities are at adequate levels. To ensure full open and close down of the rooftop spa areas. To be commercially aware and ensure that the business is efficient and profitable. To be completely knowledgeable about all spa products and spa services. To be fully aware of current and future services and make suggestions for improvement, expansion and/or creation of new services. To take ownership of the spa rooftop area and all other administrative duties required as requested by the Rooftop Spa Service manager To provide outstanding guest experiences. To provide support to the management team and provide a positive, pro-active approach to coaching the rooftop team to embrace new procedures. To ensure the Rooftop Spa floors are regularly cleared of surface water. To ensure the welcome desk area operates efficiently, and is presented as a front of house area, clean and tidy at all times. To ensure adequate amounts of reading material are available for guests. To ensure that all outside areas are safe for use in cold weather. To ensure adequate staffing levels to achieve optimum sales and service levels at all times, informing Rooftop Bar Manager in times of need. To provide support to the management team and provide a positive, pro-active approach to coaching the rooftop team to embrace new procedures To establish a strong guest service ethos, objectively evaluated through client feed-back. To ensure all guests are greeted on arrival to the Rooftop Spa with a warm, welcoming and friendly manner, ensuring a calm and relaxing atmosphere . To notify the Spa Manager immediately of any guest complaints whilst trying to resolve the issue to the guest's complete satisfaction. To ensure that the treatment and care protocols as established in the Standard Operational Procedures Manuals are evaluated, maintained and updated at all times. Ensure that the risk assessment file is maintained and updated at all times. To ensure the guests comfort and well-being is priority at all times. To maintain and oversee standards of excellence in terms of the visual presentation of the spa. To report all maintenance faults to The Spa Manager, Duty Manager or Maintenance Manager. To oversee levels of cleanliness and hygiene at all times throughout the rooftop spa areas, implementing methods of audit to ensure that standard operating procedures are adhered to. Ensure that all safety precautions and spa rules are observed by team members, members and spa guests to ensure yours and their safety at all times whilst using the spa.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.



Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.