Job Description

At Firmdale Hotels, we pride ourselves on delivering exceptional hospitality in some of the most vibrant and stylish locations in London and New York. Our award-winning hotels are known for their distinctive design, warm atmosphere, and outstanding service. We believe in creating memorable experiences for our guests, and our dedicated team plays a pivotal role in achieving this goal.


We have an exciting opportunity for a Room Service Waiter to join our highly successful team at the Haymarket Hotel, one of our premier London locations. This role is perfect for someone who is passionate about hospitality, enjoys working in a dynamic environment, and strives to provide top-notch service.


As a Room Service Waiter, you will be an essential part of our guests' experience.

Responsibilities:

Taking and accurately recording guests' orders, ensuring their preferences are noted. Making personalised recommendations to enhance the dining experience. Promptly delivering food and beverages to guest rooms with attention to detail. Responding to guests' needs and requests efficiently and professionally. Maintaining cleanliness and organisation in the room service area.

What you Need:

The ability to work effectively under pressure in a fast-paced environment. Excellent attention to detail to ensure accuracy and high standards. A genuine passion for providing outstanding customer service. Strong organisational and communication skills. The ability to work collaboratively within a team.

What We Offer:

Competitive hourly rate of 16.00 - 17.00 inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.




In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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