Job Description

The Copthorne Hotel Slough - Windsor is seeking an experienced

Rooms Division Manager

to join our fantastic team.

As a

Rooms Division Manager

, you will have a pro-active approach to ensure the smooth running of the day-to-day operations. The role is 80% front of house based with 20% focus towards Housekeeping and Maintenance as and when required.

You will be responsible for overseeing the Front of House department including staff management, inspirational leadership, training, Health & Safety and COSHH regulations. You will also deliver excellence in customer service and will be able to maximise profits through sales whilst exploiting opportunities for growth throughout the rooms division.

As a Rooms Division Manager your key responsibilities will include:

Answer and resolve customer complaints & guest comments. Utilise rooms allocation systems to ensure correct handling of special requests. Direct all operational activities to maintain and improve productivity, quality, service and merchandising to increase volume, sales and profits in accordance with the Hotel's budget and business goals within Front of House. Assist in developing, implement and evaluate the Hotel's marketing plan, general business plan, Hotel budget and objectives program to ensure optimum guest satisfaction, sales maximisation and profitability on an ongoing basis. Promote a helpful and professional image to guest and staff and give full co-operation to any guest or colleague requiring assistance with a prompt, helpful, polite and caring attitude. Ensure all administration and planning of all departments meet the daily needs of the operation. Recommend changes or innovations in policy, procedures and equipment. Assist departments to establish and then achieve pre-determined profit and productivity objectives and desired standards in service, hygiene and creativity. To control all operating and labour costs and recommend changes in order to keep costs in budgeted levels and / or to ensure sufficient staffing. Be fully conversant with the budgeted, forecasted and actual revenue and cost figures. Understand the aims of the Hotel and agree departmental objectives and communicate them to the team.

As Rooms Division Manager, the essential skills required

:

Excellent communication skills both verbal and written Committed to delivering excellent customer service both face to face and telephone Previous experience in a similar role managing a hotel with

200+ bedrooms or more

Organised, efficient, can multi-task and provide excellent team-management and leadership skills across your departments Flexible to adapt to changing priorities Excellent presentation skills Previous staff training experience Good knowledge of health and safety

About the Hotel

The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.

Guests can choose to dine at Retrouve Restaurant, which serves a selection of British and International dishes or the renowned Bombay Pavilion restaurant which offers authentic Indian food from all regions of the Indian subcontinent prepared by our highly experienced and skilled chefs.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

Social Events, Wellbeing and Team Activities Training and development Pension Salary Sacrifice Scheme Career development and salary reviews Interest-free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service-related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme
As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Job Types: Full-time, Permanent

Work Location: In person