Job Description

About TrustBridge Care

At TrustBridge Care, we are dedicated to delivering compassionate, high-quality home and community care services. Our mission is to connect clients with the right care professionals at the right time -- ensuring continuity, reliability and trust in every interaction.

Role Overview

The Rostering Administrator plays a pivotal role in ensuring the smooth day-to-day delivery of our care services. This role focuses primarily on creating, managing and optimizing staff schedules to meet client needs, maintain compliance and ensure efficient service delivery. You'll act as a key link between clients, care staff and management, ensuring that everyone is supported and that all visits are covered effectively.

Key Responsibilities

Rostering & Scheduling:

Develop and maintain accurate, efficient rotas for care staff across all service areas. Match carers to clients based on skill, location, and continuity of care preferences. Proactively manage changes, cover shifts, and handle last-minute adjustments due to sickness, holidays, or emergencies.

Communication & Coordination:

Liaise daily with care staff and clients to confirm schedules and respond to queries. Maintain positive relationships with staff and clients to foster trust and satisfaction. Communicate any changes or issues promptly and professionally.

Compliance & Record-Keeping:

Ensure all scheduling complies with working time regulations, care plans, and CQC requirements. Maintain up-to-date records in the rostering system (Access People Planner) Support the Registered Manager in ensuring continuity of care and adherence to policies.

Operational Support:

Assist with staff onboarding, training coordination, and availability tracking. Participate in the on-call rota as required. Contribute to service improvement initiatives and efficiency projects.

Skills & Attributes

Strong organisational and time-management skills. Excellent communication and interpersonal abilities. Calm under pressure, with the ability to manage last-minute changes. Attention to detail and commitment to quality service delivery. Tech-savvy -- confident using care management and rostering systems.

Qualifications & Experience

Previous experience in a care coordination, rostering, or scheduling role (preferred) Experience within domiciliary care, healthcare, or social care sectors (preferred). Knowledge of CQC regulations and care sector best practices (desirable). GCSEs (or equivalent) in English and Maths; NVQ Level 2/3 in Health & Social Care or Business Administration advantageous.

Benefits

Competitive salary based on experience. Supportive and collaborative working environment. Opportunities for professional development and career progression. Flexible working options and staff wellbeing initiatives.
Job Types: Full-time, Part-time, Permanent

Pay: 12.75-14.00 per hour

Benefits:

Company events Company pension Free flu jabs Health & wellbeing programme On-site parking
Work Location: In person