Job Description

Job Title:

Rota Coordinator (Care Services) Admin Role Only, no personal care to be carried out

Location:

Lichfield

Reports to:

Operations Manager

Hours:

Full-time, Monday to Friday, 9am - 5pm Part Time 9am to 2pm (with flexibility for occasional out-of-hours emergencies, would involve working from home)

Role can be full or part time for the right candidate

Salary:

Competitive, dependent on experience

About Executive Carers Ltd

Executive Carers Ltd is a family-owned, CQC-registered care provider delivering high-quality, bespoke care services across Staffordshire. We pride ourselves on our professional standards, use of innovative technology, and commitment to supporting both clients and staff.

Role Purpose

The Rota Coordinator is responsible for creating, maintaining, and optimising staff rotas for our care team. You will ensure all clients receive timely, consistent care and that carers are efficiently scheduled, informed, and supported--especially during emergencies.

Key Responsibilities

Rota Management:

Create and maintain weekly and monthly rotas for care staff using OneTouch. Allocate shifts based on staff availability, client needs, and travel efficiency. Ensure rotas are communicated clearly and promptly to all staff

Emergency Response:

Act as the first point of contact for rota-related emergencies (e.g., sickness, last-minute changes). Reallocate staff or adjust schedules to ensure uninterrupted care delivery. Liaise with clients and families to manage expectations during emergencies.

Communication:

Maintain clear, professional communication with care staff, clients, and management. Provide regular rota updates and handle queries or concerns from staff.

Data & Compliance:

Ensure all rota records are accurate and compliant with CQC and data protection requirements. Support payroll by ensuring accurate recording of hours worked.

Continuous Improvement:

Identify and implement improvements to rota planning and emergency management processes. Collaborate with management to optimise route planning and staff allocation.

Key Skills & Experience

Previous experience in rota/scheduling coordination (ideally in healthcare or domiciliary care). Strong organisational and problem-solving skills. Excellent communication and interpersonal abilities. Ability to remain calm and decisive under pressure. Confident with technology--experience using scheduling software is a must Understanding of CQC regulations and data protection best practices (preferred but not essential). Empathy and commitment to supporting both staff and clients.

Benefits

Competitive salary and benefits package. Supportive, family-run team environment. Opportunities for professional development and training. Mental health support via Bupa. Use of innovative technology and tools. Opportunity to make a real difference in the community.

To apply:

Send your CV and a brief cover letter to Sara@executivecarers.co.uk. For more information, contact us on 01543 417433.

Job Types: Full-time, Part-time, Permanent

Pay: 23,809.50-29,250.00 per year

Expected hours: No more than 37.5 per week

Schedule:

Monday to Friday Weekend availability
Application question(s):

Must be located within 30mins of Lichfield
Experience:

Dom Care: 2 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: Rota Coordinator