Job Description

LOCATION:

Central Hall, Keighley & Kenburgh House, Bradford

GRADE / SALARY:

E1 28,386.80 FTE per annum

HOURS:

Shifts available:

Thursday 16.00pm-22:00pm (Keighley)

Saturday 16:00pm-22:00pm (Keighley)

Alternate Friday 19.00pm-02.30am (Bradford)

Alternate Saturday 19.00pm-02.30am (Bradford)

ACCOUNTABLE TO:

Service Lead Safe Spaces

Purpose of the Job:

You will lead a team of Crisis Support Workers to ensure the effective running of the Safe Spaces service. You will also deliver one-to-one crisis support to clients face to face or over the telephone. Safe Spaces is a non-clinical, supportive environment designed to help people in crisis stay safe, work through and understand their feelings, and then help them to access the support they need going forward.

Main Duties:

Provide day to day supervision and support of Crisis Support Workers to ensure the effective running of the service. Lead shifts, including organising rotas/covering absences, lead team meetings and handovers and taking responsibility for health & safety. Manage any issues on shift, such as safeguarding and serious incidents, escalating as necessary and following all required procedures. Support the Service Lead in a range of duties including the management of safeguarding concerns, interviewing, reporting, client feedback procedures and auditing records. Deliver one to one support sessions to people in mental health crisis a recovery-focused and person-centred way, which builds confidence and helps people to move forward. Ensure that client notes and information are recorded in an accurate and timely manner and kept updated. Manage referrals and book appointments. Make onward referrals and signpost where necessary. Offer outreach sessions within the community, such as at care homes, community centres, schools and in client homes. Assist in risk assessments with multi-disciplinary staff, highlighting any changes in clients' presentation relevant to their safety plan and feedback accordingly. Liaise with professionals and organisations across the district including referrers and partners. Complete Level 3 Emergency First Aid at Work (including paediatric first aid) mandatory training.

Values and Behaviours:

Create and maintain a culture of respect always challenging and rooting out discrimination and stigma. Demonstrate a consistent belief in people and tenacity in supporting people to improve their future. Be passionate about our work and inspire others to feel the same. Be committed to doing things well and always look for opportunities for improvement. Model excellent partnership and team working.

Person Specification

Listed below are the knowledge, experience skills and values youll need to do this job, we will assess these through your application or through tests or interviews after shortlisting.

Knowledge

Method

Qualifications to GCSE Grade 4 or above, or significant equivalent experience

Application

Awareness or knowledge and/or lived experience of the challenges facing people who have difficulties relating to their mental health.

Application Assessment

An understanding of different approaches to respond to crisis and mental health distress





Knowledge of the potential role of peer support in mental health services

Assessment

Understanding of risk management and safeguarding

Application Assessment

Experience

Experience of supporting people in a mental health setting

Application

Assessment

Experience of working with vulnerable people with multiple risk factors

Application

Assessment

Experience in managing challenging situations

Application

Assessment

Experience of working in a peer support role or of mentoring others

Application

Assessment

Experience of using IT systems to record client notes

Application

Skills

Non-judgmental and supportive interpersonal skills

Assessment

Ability to gather relevant information to support and assess risks

Assessment

Competent in Word, Excel, Outlook

Application

Assessment

Values

A firm belief that all people matter and deserve respect

Assessment

An evidenced belief that everyone can change

Assessment

A track record of delivering on your commitments

Assessment

A personal commitment to equality, diversity, and inclusion

Assessment