Job Description

Join Our Team as a Parking Team Leader - London Gatwick Airport

Are you an experienced and motivated people leader looking to take the next step in your operational career? This is a fantastic opportunity to join our Gatwick Airport team as a Parking Team Leader, supporting the Duty Manager and ensuring the smooth, safe and efficient running of our airport parking services.

About the Role

As a Parking Team Leader, you'll play a vital part in our daily operations - supervising valet drivers, maintaining safety and service standards and deputising for the Operations Co-Ordinator or Duty Manager when required.



With 46,000 parking spaces, multiple parking products and a large, dynamic team, this role is central to delivering an exceptional customer experience at one of Europe's busiest airports.

Key Responsibilities

Provide clear leadership and direction to the driver team, setting a professional example at all times. Supervise valet drivers and ensure compliance with company Standard Operating Procedures and Health & Safety policies. Ensure all vehicle movements are completed safely, efficiently, and within agreed timelines. Conduct daily fleet checks and inspections -- including tyres, fluids, and general vehicle condition -- and record findings accurately. Maintain high presentation standards of all company vehicles. Ensure all drivers wear correct PPE and uphold company standards of appearance and behaviour. Monitor and enforce adherence to speed limits, traffic laws and internal safety procedures. Complete and process forms (e.g., flat tyre/flat battery) and communicate with the Coordinator to update shared records. Carry out regular storage audits, identifying vehicles in non-runs or overhanging areas. Oversee key management, ensuring all keys are scanned, tracked and accounted for. Ensure accurate use of systems such as GoTrak, ParkIT, and GoPlan, maintaining full trip logs and correct vehicle allocations. Report and escalate operational, staffing or safety issues to the Operations Co-Ordinator promptly. Identify and report site issues (e.g., line markings, surface defects, perimeter security). Support delivery of contract-specific Service Level Agreements (SLAs) and performance targets. Be flexible to carry out any additional duties as required by management.

What We Offer

We recognise that great people are the key to our success. That's why we provide a range of benefits to support your wellbeing and career growth:



Birthday day off - celebrate your special day with an extra day's leave. Reward & Recognition programme for outstanding performance. Employee discount scheme with savings at major retailers. Free or discounted parking at work. Cycle to Work scheme (up to 1,000 toward a new bike). Company pension plan and death in service benefit. Employee Assistance Programme (EAP) - confidential wellbeing support. Ongoing training and development opportunities to help you progress.

About You

We're looking for an engaging, safety-conscious leader who thrives in a fast-paced environment. You'll need:

Experience in a supervisory or team leader role (preferably in parking, transport, or logistics). Strong communication and organisational skills. A proactive, hands-on approach to problem solving. The ability to motivate teams and deliver results under pressure.

If you're ready to lead by example, support operational excellence and play a key role in delivering a world-class airport experience - we'd love to hear from you.

Apply today and take your next step with NCP at Gatwick Airport!