Job Description

About the Organisation

Arthur Ellis: Mental Health Support is a multi-award-winning therapeutic training and support Charity. We provide training to corporate companies, schools and colleges and use the funds to drive a 1:1 service offered to children, young people, and vulnerable adults across the country without waiting lists.

About the Role

We are recruiting a Safeguarding and Operations Coordinator to oversee the safe, effective and efficient running of our services. This role sits within the operations team and is central to the wider business. The postholder will act as the organisation's designated safeguarding lead, as well as the primary point of contact for data reporting and system management.

The role reports directly to the Clinical Lead and will work closely with the Head of Sales and Marketing, the Chief Executive Officer, mentors, and the trustee board. The postholder will play a vital role in ensuring that safeguarding standards are upheld, operational systems run smoothly, and that data informs organisational strategy and delivery.

Key Interactions

The postholder will work closely with mentors to resolve system issues and handle safeguarding issues, with the Head of Sales and Marketing and Clinical Lead to provide accurate data reports, and with clients to ensure enquiries are responded to and escalated appropriately.

Key Responsibilities

Act as the designated safeguarding lead for all cases, ensuring compliance with legal requirements and best practice standards Pull and interpret data reports for the Head of Sales and Marketing and the Clinical Lead to support decision making and identify opportunities Serve as the system expert, supporting mentors with issue resolution and ensuring gold standard processes are consistently followed Respond promptly to client enquiries, escalating matters where appropriate to ensure high quality service delivery Support organisational events and activities where safeguarding or operational expertise is required Provide regular safeguarding and operations updates to the leadership team

Objectives

Short term: Establish clear safeguarding protocols, ensure accurate reporting systems are in place, and resolve any immediate operational issues Medium term: Embed consistent use of gold standard systems and processes across all teams, demonstrate improved efficiency in data reporting, and strengthen safeguarding practices through training and monitoring Long term: Position the organisation as a recognised leader in safeguarding excellence and operational efficiency, ensuring systems and processes are fully integrated to support sustainable growth

Scope for Progression

The role provides an opportunity for progression into a safeguarding, and operations lead role with greater responsibility of a safeguarding team, policy leadership, and external regulatory engagement.

Person Specification

Education and Training

Degree or equivalent professional experience in operations, safeguarding, or a related field Formal safeguarding training with evidence of regular updates and professional development Knowledge of operational systems and data management processes
Skills and Experience

Proven experience in safeguarding leadership within education, healthcare, charity, or similar settings Strong operational skills including system management and process improvement Experience of handling client enquiries and escalating issues appropriately Skilled in data collection, analysis and reporting for senior decision making Ability to work collaboratively across departments and with external partners
Soft Skills and Personal Qualities

Highly organised and detail oriented with strong problem solving skills Calm, professional, and resilient when working under pressure Strong interpersonal skills with the ability to build trust and credibility across teams A proactive and solution focused approach with commitment to continuous improvement Deeply committed to safeguarding and client care

Location and Travel

The post is remote, with occasional travel to Milton Keynes for team meetings. Regular travel around the UK, with a focus on home counties, is required to meet partners, deliver events, and support the CEO in delivering events.

Job Type: Full-time

Pay: Up to 26,000.00 per year

Benefits:

Bereavement leave Company pension Employee mentoring programme Flexitime Free parking Health & wellbeing programme Sick pay Work from home
Work Location: Remote