Job Description

Principal Accountabilities

Under close supervision:

Assists in maximizing store sales and achieving store sales goals Monitors sales progress and results against key targets Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement Ensures excellence in customer service in the store Monitors customer feedback and addresses customer concerns Perform a variety of routine assignments

Knowledge and Skill Requirements

High school diploma or equivalent education; Associate's degree preferred Minimum of one year of related experience preferred

Knowledge & Application

Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field May include multistep processes which requires a fairly detailed knowledge of the specialized area Requires extensive on-the-job or previous training and experience May require formal occupational training or certification Operative/Technician roles will typically operate more complex machinery/ processes

Problem Solving

Problems are known, defined, and readily apparent Issues may occasionally require some fact finding to solve Non-routine issues typically escalated to more senior team member or supervisor Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations Refers to procedures, technical aids, co-workers, and supervisors

Interaction

Interacts with a range of individuals both within and outside immediate team to convey basic information Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email) Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact

Impact

Supports the achievement of goals through personal effort in own work area Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles Required to achieve daily and weekly tasks under general supervision with work regularly checked

Accountability

Accountable for delivery of own work activities to agreed timescales and quality Performance measured against predefined service level requirements or equivalent metric Aware of costs and/or service level requirements and expectations

R-20250906-0003