Job Description

About the job

Launch Your IT Career - Grow Into Our In-House Expert (office based in Canterbury, Kent)

Fire Protection Online Ltd is looking for a motivated and hands-on IT Support Specialist to join our team and grow into a key internal IT role. Currently, we work with external IT service providers, but our long-term goal is for you to take ownership of the day-to-day IT operations and eventually manage our systems independently.

This is a rare opportunity to learn on the job, develop a broad skillset, and grow into a leadership role in IT--all within a supportive environment.

What You'll Be Doing

You'll start by supporting daily IT tasks and coordinating with our external IT partners. As you gain confidence and experience, you'll gradually take on more responsibility and work more independently.

Key responsibilities include:

Hardware & Software Installation: Set up and configure desktops, laptops, printers, and software for staff. System Maintenance & Troubleshooting: Resolve day-to-day technical issues and escalate complex problems to external providers as needed. Internet & Network Support: Monitor internet connectivity and assist with basic network troubleshooting. Server Oversight: Work alongside outsourced providers to understand our server environment, with a view to eventually managing it in-house. Technical Support: Provide responsive and approachable first-line support for staff IT queries. Security Management: Help maintain IT security protocols, including antivirus, firewalls, and access controls. Data Backup: Oversee backup routines in coordination with our IT provider and ensure recovery procedures are tested. User Training: Support staff in using everyday applications, with a focus on Microsoft Office and other business tools. Documentation & Inventory: Keep clear records of hardware, software licenses, procedures, and IT policies. Security Updates: Assist in applying regular updates and patches to maintain system integrity. SQL (Desirable): Basic knowledge of SQL is a plus and will be valuable for future database support and reporting tasks.
Who We're Looking For

A recent graduate in IT, Computer Science, or a related field Curious, self-motivated, and eager to take initiative Excellent problem-solving and communication skills Willing to learn both from our team and external experts Understanding of computer systems, networking, and Microsoft applications Familiarity with SQL or a desire to learn it over time
Why Join Us?

Opportunity to grow into a leadership IT role Broad exposure to all aspects of IT operations Supportive colleagues and structured guidance from external IT partners Real ownership of your work from day one Career development opportunities
Benefits

Annual profit share Company pension Free parking Free electric car charging Free tea/coffee BUPA medical insurance Increasing holidays with time served
Salary - 32,000.00 per annum

Apply Today

If you're ready to take the first step in your IT career--and you're excited by the idea of growing into a key role--send your CV and a brief cover letter to sue@fireprotectiononline.co.uk

NO AGENCIES (or similar)

Industry

Retail
Employment Type

Full-time

Job Type: Full-time

Pay: 32,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Private medical insurance
Application question(s):

Are you able to travel to the office in Hersden,Canterbury daily?
Education:

Certificate of Higher Education (required)
Work authorisation:

United Kingdom (required)
Work Location: In person