Job Description

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We are seeking a proactive, detail-oriented Sales Account Administrator to support our UK sales team. In this pivotal role, you will manage the administrative functions that underpin our sales operations -- from order processing and CRM updates to customer communication and documentation handling.



If you're highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics -- this could be the role for you.



Key Tasks& Responsibilities



Support the UK sales team to achieve sales goals and customer satisfaction. Manage order entry and update order progress via CRM (including MOCT creation in Agile) and order acknowledgement to customers. Maintain accurate records of leads, prospects, and sales campaigns in CRM. Coordinate with internal teams to communicate shipping details (ETA, tracking) to customers. Follow up on overdue payments and support after-sales customer satisfaction. Update and distribute the weekly Rolling Order Summary Sheet. Provide regular reporting on opportunities from CRM. Raise and process RMA requests, concessions, order amendments, and warranty orders. Create and update customer accounts in IFS; complete supplier setup forms. Prepare basic quotations and provide lead times to support the sales cycle. Liaise with Service teams to ensure coordination on service-related orders. Ensure all documentation (tenders, contracts, transactions) is accurately saved and managed. Collaborate with business teams in the UK and Germany to ensure timely order processing. Perform other related duties that may be required from time to time

Key Competencies& Skills



Strong communication and interpersonal skills. Meticulous attention to detail with high levels of accuracy. Assertive and confident when liaising with sales engineers and other stakeholders. Able to manage multiple priorities and work effectively under pressure. Collaborative mindset; team player with a proactive, can-do attitude. Highly organised and process-driven.

Qualifications



Minimum of 3 years' experience in sales administration, customer service, or office support. 'A' level, NVQ, or equivalent qualification. * Strong Microsoft Office skills (Excel, Outlook, Word); experience with CRM systems (preferably Salesforce) and ERP systems (e.g. IFS, Agile) is a plus.