Job Description

Job Summary

Back Care Solutions provide ergonomic office and mobility equipment to improve the comfort, support and wellbeing of people across the UK. Due to a period of rapid growth, we are now looking for a highly motivated, enthusiastic and hardworking individual to join the busy sales team.

Experience in this role is not essential, however, it does require somebody with the same values as Back Care Solutions. These are; customer focused, strong communication, results driven, reliable with a hardworking attitude and motivated.

Duties and Responsibilities

Creating customer quotations from email and phone calls Raising customer orders and sending order acknowledgements Contacting customers by telephone to follow up on quotes and try to secure the order Quality controlling assessor reports & sending on to customers Providing online support to customers via online chat feature Establish and maintain positive customer relationships Providing online support to customers via online chat feature Taking incoming telephone calls, actioning or responding to queries in a timely fashion Updating excel spreadsheets with key performance indicators and management info (Both internal and for customers) Communicate efficiently with other departments to ensure the smooth processing of orders General office administration and duties Providing support with any other ad-hoc tasks requested by the business Support any other duties required of you as may reasonably be determined by your supervisor

PERSON SPECIFICATION

Good General Education (GCSE or equivalent standard)

WORK EXPERIENCE

It would be good for the candidate to have experience of working in a similar sales or admin role, however full training would be provided. A good telephone manner and organised working style would be advantageous.

SKILLS/KNOWLEDGE

Able to work as part of a team to professional standards Interpersonal skills to offer support and influence Ability to work collaboratively with line managers High level of written and oral communication skills - being able to communicate in plain English Competent in the use of computerised systems, including Microsoft Office package Able to work on own initiative with moderate supervision, resolving issues as and when they arise Good organisational skills and the ability to work quickly and efficiently Tact and diplomacy, being able to liaise with people at all levels Ability to maintain confidentiality Ability to learn new skills quickly and to apply them in professionally challenging circumstances Pleasant and confident telephone manner

BEHAVIOURAL SKILLS

Presents a positive and professional image of Back Care Solutions, in line with its values Flexibility and willingness to develop new skills Positively receive change and motivate others
Hours: 8.30am - 5pm Mon-Fri

Job Type: Full Time

Salary Package: 24,000 - 27,000.

An additional 1000 bonus is available.

Holidays: 20 days plus bank holidays. Christmas shut down is also paid.

If you are interested in working with us and feel that you could help us to deliver the best service possible to our customers, please send your CV and cover letter to the HR Manager indicating how your skills and knowledge match the job description. We look forward to hearing from you, thank you.

Job Type: Full-time

Pay: 24,000.00-27,000.00 per year

Benefits:

Company events Cycle to work scheme On-site gym On-site parking
Work Location: In person