Job Description

Job Title:

Sales Administrative Assistant

Location:

High Carr Business Park, Stoke on Trent

Salary:

Dependant on Experience/Meets National Minimum Wage

Type:

Full-time

About Us:

We are a leading air distribution manufacturing company, specialising in producing high-quality HVAC products, including diffusers, grilles, dampers, and louvres, with 3 facilities in the Stoke area covering General assembly, Sheet metal processes, Powder coating and Power press operations.

We are seeking a highly organised and proactive individual with excellent communication skills to join our team as an

Administrative Assistant

to support our busy Sales and Production teams by managing incoming enquiries, logging quotations, and ensuring smooth day-to-day administrative operations whilst maintaining excellent customer and agent relationships.

The ideal candidate will be highly organised, possess strong communication skills, and thrive in a fast-paced sales environment.

Key Responsibilities:

Accurately log customer quotes into our internal system Manage shared enquiry mailboxes and respond, record or escalate appropriately Handle incoming sales calls and provide professional support to customers Maintain clear communication via email and telephone with customers, agents and colleagues Work closely with Sales and Production teams to ensure customer needs are met efficiently Use Microsoft Excel to track and organise information Take initiative in improving administrative processes and keeping things running smoothly

Requirements:

Strong organisational skills and keen attention to detail Proactive and able to work independently with minimal supervision Excellent verbal and written communication Proficient in Microsoft Office software with advanced Microsoft Excel skills Experience in an administrative or sales support role preferred Ability to work independently and collaboratively

Benefits:

Opportunities for professional growth and development Supportive and dynamic work environment
NO AGENCIES

Job Type: Full-time

Benefits:

Company pension On-site parking
Ability to commute/relocate:

Newcastle-under-Lyme: reliably commute or plan to relocate before starting work (required)
Work Location: In person