Job Description

Job duties will include- o Answering phones & Goods in phones o Assisting with customer account management o Liaising with warehouse and quality control o Printing picking lists and order paperwork to pass on to warehouse to prepare o Organising transport and preparing export documentation o Updating transport log o Attending sales meetings & discussions o Attending production planning meetings o Updating customer profiles o Preparing weekly shipping statistics o Publishing LME Nickel statistics o General support to Sales Manager o Ad-hoc general projects o Meeting and greeting customers Working with to support- o Sales Manager o Commercial Manager o Sales & Marketing Director o Production Manager o Production Team o External customers

Skills Required

Based on the diverse job duties, the required skills criteria for the Sales Admin Assistant role would fall into the following categories

1. Administrative & Organizational Skills

Exceptional Organizational Skills:

Ability to manage multiple tasks, priorities, and deadlines simultaneously (e.g., managing transport logistics, printing paperwork, updating logs).

Attention to Detail:

Meticulousness in processing orders, preparing export documentation, updating customer profiles, and publishing statistics (e.g., LME Nickel data) to ensure accuracy.

Time Management:

Proven ability to work efficiently and independently to ensure timely completion of tasks like preparing weekly statistics and managing the transport log.

Record Keeping:

Proficiency in maintaining and updating various logs, customer accounts, and transport records accurately.

2. Communication & Interpersonal Skills

Strong Verbal Communication:

Professional and clear telephone etiquette for answering phones and liaising effectively with customers, the warehouse, and QC.

Written Communication Skills:

Ability to prepare clear and professional documentation and correspondence (e.g., export documents, internal reports).

Teamwork and Collaboration:

Proven ability to work cooperatively and liaise with multiple internal stakeholders (Sales Manager, Commercial Manager, Production Team, etc.) to support common goals.

Customer Service Orientation:

A professional and welcoming manner for meeting and greeting customers and assisting with customer account management.

3. Technical & Analytical Skills

IT Proficiency:

Strong working knowledge of standard office software, particularly Microsoft Excel (essential for statistics, logs, and reporting) and other Microsoft Office applications (Word, Outlook).

Process Management:

Understanding of and ability to execute tasks related to the sales order process, inventory/picking, and goods-in procedures.

4. Additional Skill sets

Logistics/Export Knowledge:

Familiarity with organizing transport and preparing export documentation is highly desirable.

Industry Acumen:

Basic understanding of or willingness to learn specific industry terminology, especially regarding quality control and production planning processes.

Professional Discretion:

Ability to handle sensitive customer and sales information confidentially.

Job Types: Full-time, Permanent

Pay: 25,000.00-26,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Gym membership Health & wellbeing programme Life insurance On-site parking Profit sharing
Work Location: In person