Job Description

Scentiment Gifts is a wholesale company based in Faringdon, Oxfordshire. We offer a range of sentiment gifts, including candles, Glasses, Mugs, and Coasters. Our business started four years ago, and the sales of our products have been excellent.

With five main product lines, our selection is small, but we are starting to gain respect in the market we know well. As such, an opportunity has grown for a customer service representative to join our small team and help shape the future of the business.

The successful candidate will need to be an excellent communicator, computer and IT literate be loyal, honest & reliable, have independent transport and be a willing member of a small team. In addition, competence and flexibility are key attributes. Experience using Sage would be an advantage but training will be provided.

Overview

We are seeking a highly organised and detail-oriented Sales Administrator to join our dynamic team. The successful candidate will play a vital role in supporting the sales department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows. This paid position offers an excellent opportunity to develop your skills within a professional environment, utilising a range of computer software and organisational tools.

Your Responsibilities will include - but not limited to

Check the answerphone and emails.

Acknowledge and process any orders that come through and liaise with our sales team as necessary.

Ensure all orders are sent out in a timely manner by liaising with our distribution company.

Raise collections and organise shipping. Pack and send items as requested.

Be happy to call customers and collect monies or gain re-orders based on what they are stocking.

Communicate regularly with our Accounts Department to resolve queries, etc.

Communicate regularly with our Sales Team

Answer the telephone and respond to any queries raised and process orders in a timely and efficient manner.

Process card payments through the online terminal.

Run and send monthly reports.

Other duties to include maintaining office supplies, ensuring the office is tidy, composing and sending marketing information via Mailchimp.

Experience

Proven experience in sales administration or similar administrative roles is preferred but not essential. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential. Experience with CRM software such as Sage or similar platforms is highly desirable. Strong organisational skills with the ability to prioritise tasks effectively. Excellent communication skills in English, both written and verbal. Demonstrable computer literacy and familiarity with IT systems relevant to sales support functions. Previous experience in customer service or client-facing roles is advantageous. Ability to manage time efficiently in a fast-paced environment while maintaining attention to detail. This role offers a fantastic opportunity for individuals seeking to advance their career within sales support functions while developing their organisational and technical skills in a professional setting.

Above all we need someone who is proactive.

Currently, this is a part-time role, consisting of 16 hours per week. However, the plan is to grow the company, and as a result, the role will expand to require more of your time.

If the above sounds like you and you are keen to help shape the future of this business, then we really look forward to talking to you in the very near future.

Job Type: Part-time

Pay: 12.50-14.00 per hour

Expected hours: 16 per week

Benefits:

Employee discount On-site parking Work from home
Work Location: Hybrid remote in Faringdon SN7 7SW