The Sales Administrator is responsible for providing support for sales team. This involves dealing with customer requests, providing quotations and information such as lead times, pricing, etc. The role may also include customer prospecting and closing orders via the phone or via email communication.
The key responsibilities for a Sales Administrator are as follows:
Receiving and processing purchase orders
Liaise with customers that have a maintenance contract and renew their ongoing contracts
Verifying orders, including customers' personal information and payment details
Contacting customers by phone or email to answer queries and obtain missing information
Contacting prospects to inform them of our solutions and capabilities
Closing orders as well as closing orders at the request of the sales representative
Maintaining and updating sales and customer records
Compiling monthly sales reports
Expediting orders through internal liaison
Directing feedback from customers to management and relevant departments
Supporting the sales department with other administrative tasks, if requested
Deliver product training to customers by Web, face-to-face, or over the telephone
Follow company standard processes, policies and procedures
Ensure management is updated through reports and Datto reporting
Suggest improvements and changes to existing processes to improve the quality of service
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