Job Description

About Creed:

At Creed Foodservice, we believe a great workplace starts with great people. Our teams are at the heart of everything we do, bringing passion and expertise to deliver top-quality food products to chefs and caterers across the UK. As part of the Country Range Group, we've been making a difference in the food industry since 1972.

With distribution centres in Cheltenham, Ilkeston, and High Wycombe, we ensure reliable service nationwide. We're proud to be a Living Wage accredited employer and were recognised as one of the Top 75 Best Companies to Work For in 2023. If you're looking for a workplace that values its people and offers real opportunities to grow, Creed is the place to be!

Role Details

The role of Sales Administrator is an exciting and customer focused role which will involve running and managing reports, reviewing written orders and inputting these onto our in-house systems.

Some responsibilities of the role include:

Process non-phone orders Ensure automated orders have been processed correctly Review remote order screen and proactively deal with file errors and rejected orders Report issues to Senior sales executive Suggest appropriate substitutes where appropriate Deal with general enquiries from customers, liaising with other departments to ensure that a resolution is reached or escalating where appropriate. Maintain and update account information with accuracy. Maximise all sales opportunities sending substitutes and alternatives Customer Call handling to provide cover and support the department, where required.

The Ideal Candidate

We're looking for someone with a strong desire to make a difference and go above and beyond for our customers.

It is essential that you have the following:

Positive 'can do' attitude Desire to learn new skills Excellent customer service skills Friendly positive attitude Good IT Skills Proactive approach to dealing with customer issues. Good knowledge of excel. Experience within a call handling environment would be advantageous.

Work Schedule:

Monday - Friday 8:30am-5:00pm

Benefits:

33 Days of annual leave, Living Wage Foundation Employer, Life Assurance, Savings Scheme, Training & Development Opportunities, Discounted Staff Purchases, Staff Lottery, Auto-enrolment Pension Scheme, Online Discounts Package and many more

If you think you have what it takes to succeed then click "Apply Now" below to share your C.V and a covering note explaining why you think you would be a great fit for this position.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.

Job Type: Full-time

Pay: 26,208.00 per year

Benefits:

Additional leave Casual dress Company events Cycle to work scheme Discounted or free food Employee discount Housing allowance Life insurance Referral programme Store discount
Ability to commute/relocate:

Ilkeston DE7 8EF: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred) Contact Centre: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person