Job Description

Sales Administrator

Location:

Launceston, Cornwall

Company:

Tube and Wire Processing Ltd - www.wirefittings.co.uk

Hours could be flexible by negotiation.

About Us

Wire Fittings as a part of Tube and Wire Processing Ltd designs and manufactures display stands for retail POS, greeting cards, gift wrap, and postcards. We pride ourselves on quality craftsmanship, efficient service, and long-standing customer relationships.

We're looking for a motivated and organised

Sales Administrator

to join our friendly team in Launceston. This is a key role supporting our sales and production teams to ensure a smooth customer experience from order to delivery.

Role Overview

As Sales Administrator, you'll manage customer orders, process dispatches and invoices, and provide excellent customer service by phone, email, and website chat. You'll act as the main point of contact for sales enquiries and order updates.

Key Responsibilities

Order Processing:

Process incoming orders from email, website, and phone using

Sage 50cloud Accounts

. Record and track all orders on Excel for production scheduling.

Sales Support:

Communicate with customers regarding lead times, product information, and order status. Follow up on abandoned or incomplete online checkouts to maximise sales opportunities. Forward product and custom order enquiries to the relevant team members.

Dispatch Coordination:

Liaise with production to schedule dispatches. Book couriers online, print dispatch tickets, and update Sage and Excel records. Assist with courier collections and inbound deliveries.

Invoicing:

Raise and email invoices directly to customers via Sage. Handle customer queries relating to invoices and payments.

Customer Service & Logistics:

Provide customers with dispatch dates and courier tracking numbers. Resolve issues related to deliveries, damages, or delays by liaising with courier companies.

Skills & Experience

Experience using

Sage 50cloud Accounts

(preferred) Proficient in

Microsoft Office

(Excel, Outlook, Word) Familiarity with

Shopify

(advantageous) Excellent communication and customer service skills Strong attention to detail and ability to multitask in a fast-paced environment

Why Join Us

Friendly, supportive small business environment Varied and rewarding role within a growing company Opportunity to work across sales, customer service, and operations On-site parking available
Job Types: Full-time, Permanent

Pay: 12.50-13.50 per hour

Expected hours: 30 - 40 per week

Work Location: In person