Job Description

About Us

BAPP Group of Companies is the UK's largest independent distributor of industrial fasteners, tools, and safety equipment.

With over 50 years of dedication to quality and service, our family-run business operates 14 branches nationwide, supported by a 12 million stockholding and a fleet of over 50 vehicles. We fulfil 94% of orders within 24 hours -- a standard built on accuracy, teamwork, and genuine customer care.

The Role

We're looking for an experienced Sales Administrator to join our busy Rochdale branch.

You'll be part of a close-knit office team handling a high volume of inbound calls and emails from trade customers. Your day will involve preparing quotes, processing orders, checking supplier prices and availability, and keeping customers updated -- ensuring every enquiry is handled quickly, accurately, and professionally.

Around 90% of your work will be inbound communication. No cold calling, just real customer contact and service that keeps our reputation strong.

This role is central to how we deliver on our promise: fast, accurate service our customers depend on daily.

Key Responsibilities

Prepare and process customer quotes and orders using our in-house system Handle incoming customer calls and shared email inbox enquiries efficiently and professionally Liaise with suppliers to confirm pricing, stock levels, and delivery times Take ownership of customer accounts from enquiry through to delivery Support colleagues to maintain smooth, accurate workflows across the branch

About You

Minimum 3 years' experience in order processing (primary focus), with supporting experience in sales administration and customer service Confident and professional phone manner, comfortable handling frequent inbound calls. Excellent written communication and strong attention to detail Able to multitask calmly and accurately under pressure Experience with Outlook shared inboxes and business/order management systems preferred Industry or trade supply experience advantageous but not essential
We value reliability, consistency, and attention to detail, qualities our customers have trusted for over 50 years.

PLEASE NOTE

- As part of the interview process, a short practical assessment will be carried out.

Hours of Work

Monday to Thursday: 08:00 - 16:45 Friday: 08:00 - 16:00 30-minute lunch break

Benefits

Company pension Health & wellbeing programme On-site parking 20 days holiday + statutory Bank Holidays
Job Type: Full-time

Pay: 28,500.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking
Experience:

Handling Customer Phone & Email Enquiries: 3 years (required) Customer Service: 3 years (required) Order Processing: 3 years (required)
Work Location: In person