Job Description

About Creed:

Creed is a family business established in 1972 which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh range to caterers across the country from our bases in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work and have been recognised as a "Sunday Times Top 100" Company to work for after achieving "two star" status with Best Companies. Our people are committed to our values, choose their attitude and think customer. They work hard, are committed to providing a great service, have fun and develop along the way. Our employees often get involved in charity events, attend the Director breakfasts, put forward their ideas for improvement and contribute in team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

Role Details;

We are looking for a motivated and dynamic Sales Administrator Team Leader to join our team. The ideal candidate will be responsible for leading and motivating a team of customer service executives, and providing support to a small number of telesales executives. You will need to be able to effectively communicate with the team, hold regular one to ones and support with recruitment and the training and development of the team to achieve their targets while fostering a positive and productive work environment. This role requires strong leadership skills and excellent communication abilities.

Some of the responsibilities include;

To assist the Telesales & Customer Service Manager and Supervisors to recruit, train and develop the Telesales and Customer Service teams in a positive, customer focussed and professional manner both for new positions and succession planning. Contribute to a diverse, inclusive, solutions oriented, and customer service focussed culture through coaching and mentoring the team and encouraging two-way communication. Listen to and share employee, customer and stakeholder feedback and review and suggest ideas and actions to improve employee engagement and Best Companies feedback. Ensure professionalism is demonstrated and an awesome customer experience is delivered to both internal and external customers. Contribute ideas and share knowledge that will improve company performance and employee engagement in line with the business strategy. Lead a team of sales administrators and communicate company and departmental goals and targets. Motivate team members and assess performance, as well as supporting recruitment, training, holiday planning, apprentice reviews, development folders, performance and absence management. Coach, Mentor and Develop team members through 1-2-1's and ad-hoc support. Ensure that the team are equipped to process non-phone orders, ensure that automated orders are processed correctly, and proactively deal with file errors and rejected orders. Effectively support the escalation of general queries from customers, signposting the team and liaising with other departments where required. Improve the Sales Administration Teams awareness of substitute products and help them develop their understanding of key product reports to maximise sales opportunities by providing alternatives. Ensure full adherence to company policies and procedures. Proactively review, monitor and manage 'not ready' times and reason codes. Present new processes to team members using a positive engaging approach, ensuring all of the team are fully trained on any amendments. Support and participate in daily huddle - ensuring encouragement for two-way open conversations from all team members and cross-team collaboration. Promote high engagement with activities including rara, LinkedIn, social media, new products & features & benefits. Ensure that the Sales Admin Team are regularly liaising with Inventory & Supply Chain and calling customers from NATOP's report (capturing sales where possible). Dealing with Customer ad-hoc queries and complaints. General administration, Vecta tasks, call capturing, updating investigated credits and debrief, as required. To report all accidents and promote best practice in Health and Safety and contribute to ensuring a safe working environment for all employees, workers and visitors on site.

The ideal candidate;

Strong I.T and administration skills, numeracy, and a good level of English. Customer Service Focus, Excellent communication, interpersonal, relationship building, and stakeholder management skills. An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time. A good team player, with attention to detail and good problem-solving skills that follows processes in place and prioritises business improvement. The ability to follow and explain processes in place, review and share ideas for improvement. Implement improvement projects as agreed with the Customer Service Supervisor. Excellent leadership, coaching, team building and organisational skills. The ability to develop and maintain professional relationships with team members, addressing unwanted behaviours within the team whilst leading by example. Excellent track record of Telesales and Customer Service ideally gained within a nationwide foodservice company. Experience training and developing team members. Flexible approach and ability to apply commercial acumen to orders and promotional opportunities. Keen interest in Food and a good understanding of Foodservice. Experience working with reports, identifying trends and working proactively to resolve potential issues. Understanding of root cause analysis and critical thinking skills.

Benefits:

33 Days of annual leave, Living Wage Foundation Employer, Life Assurance, Savings Scheme, Training & Development Opportunities, Discounted Staff Purchases, Staff Lottery, Auto-enrolment Pension Scheme, Online Discounts Package and many more.

If you want to join a team where you will be fully trained and have opportunities in the future to progress and you have a strong work ethic then click apply now below.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.

Job Types: Full-time, Permanent

Pay: 27,771.74 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Life insurance On-site parking Referral programme
Schedule:

Monday to Friday
Work Location: In person

Reference ID: CIL071